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Thread: Tales from Techsupport

  1. #641
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    Other tech: Can you help me install firefox.


    Me: glare....

    Other Tech: Well, I don't know how, I've never used it before.

    Me: It installs just like every other program. double-click the EXE follow the prompts.

    Other Tech: Where do I ever find it.

    Me: Either grab it from our applications folder on the network or Mozilla.org

    Other Tech: Oh, it's out on our applications?
    I've got beer to drink and You guys are wasting my time.

  2. #642
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    Other tech: Can you help me install firefox.


    Me: glare....

    Other Tech: Well, I don't know how, I've never used it before.

    Me: It installs just like every other program. double-click the EXE follow the prompts.

    Other Tech: Where do I ever find it.

    Me: Either grab it from our applications folder on the network or Mozilla.org

    Other Tech: Oh, it's out on our applications?
    ouch what kinda tech does not know about getfirefox.com

    Sounds like I could be a better field tech than some of these people without having a CPNA and A+ cert just by using common sense to analyze a situation.
    Today we sail
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  3. #643
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    Re: Tales from Techsupport

    an idiot one who needs to retire.
    She is our AS/400 specialist, but still...
    I've got beer to drink and You guys are wasting my time.

  4. #644
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    She is our AS/400 specialist,
    Although it holds true I just don't understand why AS/400 people tend to be the special needs segment of the IT field. Did IBM just dumb-down the system too much?

  5. #645
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    Re: Tales from Techsupport

    Or IBM made it so complex that the AS/400 people never have time to poke their head up from the IBM manual to learn about what operates on the desktops in the office.
    Today we sail
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  6. #646
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    Re: Tales from Techsupport

    You have clearly never met any RPG programmers.

  7. #647
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    Re: Tales from Techsupport

    Never knew RPG took much to do, Point at target, pull trigger, duck and wait for the kaboom. JK JK
    Today we sail
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    So farewell with a kiss
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  8. #648
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    Re: Tales from Techsupport

    You forgot "Check your six to see if your buddy is in the exhaust path."

  9. #649
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    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    You forgot "Check your six to see if your buddy is in the exhaust path."
    Details, details

  10. #650
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    Re: Tales from Techsupport

    Pretty sure the insurgents forget that one a lot.

  11. #651
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    Re: Tales from Techsupport

    One of my problem users (PU) has an important deadline to meet.
    Her computer has been experiencing some odd bootup/ login times, and has been blue screening for unknown reasons (because she's too fucking lazy to take a picture of the blue screen when it happens, and instead reboots her computer when it does happen and tells me after the fact)

    So she comes to me yesterday and says that her computer has taken her 28 minutes to log in.

    It gets busy - hey, it was Tax Day - so every time she came over to my desk (for "I want help" reasons and not "my computer is fucked" reasons) I was on the phone.
    She grabbed my counterpart, who eventually told me that she kept rebooting (voluntarily) and CHKDSK would get stuck at 14%. He canceled the scan, and she was able to work all day.

    This morning she comes to me and says "My computer won't start up."

    Me: You shut it down?
    PU: Yes
    Me: WHY would you do that, when you KNOW you're having problems starting it up?
    PU: I was told we had to shut our computers down every night!
    Me: Even if that were the case (which it's not) WHY would you shut a computer down that's having your problems?
    PU: Because I was told to shut my computer down every night!

    I had to sit at my desk for 30 seconds before I could get up to go over to her desk, and all I did was reboot it, cancel the CHKDSK, and walk away.

    And I'm not allowed to replace the computer until after this deadline passes, which is now coinciding with our office move

    I told her to definitely NOT shut the computer down overnight, and to simply reboot it when she leaves for the day on Fridays and make sure she hits the Spacebar when CHKDSK comes up.

  12. #652
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    One of my problem users (PU) has an important deadline to meet.
    Her computer has been experiencing some odd bootup/ login times, and has been blue screening for unknown reasons (because she's too fucking lazy to take a picture of the blue screen when it happens, and instead reboots her computer when it does happen and tells me after the fact)

    So she comes to me yesterday and says that her computer has taken her 28 minutes to log in.

    It gets busy - hey, it was Tax Day - so every time she came over to my desk (for "I want help" reasons and not "my computer is fucked" reasons) I was on the phone.
    She grabbed my counterpart, who eventually told me that she kept rebooting (voluntarily) and CHKDSK would get stuck at 14%. He canceled the scan, and she was able to work all day.

    This morning she comes to me and says "My computer won't start up."

    Me: You shut it down?
    PU: Yes
    Me: WHY would you do that, when you KNOW you're having problems starting it up?
    PU: I was told we had to shut our computers down every night!
    Me: Even if that were the case (which it's not) WHY would you shut a computer down that's having your problems?
    PU: Because I was told to shut my computer down every night!

    I had to sit at my desk for 30 seconds before I could get up to go over to her desk, and all I did was reboot it, cancel the CHKDSK, and walk away.

    And I'm not allowed to replace the computer until after this deadline passes, which is now coinciding with our office move

    I told her to definitely NOT shut the computer down overnight, and to simply reboot it when she leaves for the day on Fridays and make sure she hits the Spacebar when CHKDSK comes up.
    Any chance you guys are using Kaspersky for antivirus?

    If so, try removing windows update 2823324.
    For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
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  13. #653
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    Re: Tales from Techsupport

    Quote Originally Posted by Merrick ap'Milandra View Post
    Any chance you guys are using Kaspersky for antivirus?

    If so, try removing windows update 2823324.
    No, Trend, but after looking it up, this user's actually on XP. I'll keep it in mind for my other users, but I think with our NetOps-supplied SMS-style update pushes, this one hasn't been delivered yet, as it's not on my computer, and due to my position I'm the first to get everything as a test. (Lucky me, right.)

  14. #654
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    Re: Tales from Techsupport

    Me: Yes, hi, I use your Notepad app on Android. I didn't discover the Backup feature until after I updated my phone's OS, so I know I missed out on an easy answer here. However I'm trying to find my previous data in one of several backups I have performed of the phone, all prior to my update of the OS. Could you please tell me where your app stores its data so that I can recover what I need?

    Dev: You need to check /data/data/com.android.app.notepadapp/databases/data. Then you place it in a folder you can access on the new phone. Then you use the Restore capability of the application.

    Me: That folder doesn't exist on the path of the phone. Any other suggestions?

    ...

    That was 8 days ago.

  15. #655
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    Re: Tales from Techsupport

    Coworker technology education win:
    Coworker: I updated my Flash as prompted by my computer, but a bunch of additional software and toolbars got installed that I didn't authorize, so I'm uninstalling them.
    Me: Okay, so what can I help you with?
    Coworker: Nothing, I just wanted to let you know.


    Customer call WTF:

    Customer: You can't be as calm as you are without being hopped up on Vicodin.

    Who the fuck says that?

  16. #656
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    Re: Tales from Techsupport

    Someone with experience?
    Virtually all U.S. senators, and most of the representatives in the House, are members of the top 1 percent when they arrive, are kept in office by money from the top 1 percent, and know that if they serve the top 1 percent well they will be rewarded by the top 1 percent when they leave office

  17. #657
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    Re: Tales from Techsupport

    That's the big drug problem in America right now: Pillheads. Millions upon millions of otherwise-ordinary Americans who can no longer get through their day without psychoactive chemicals, but who would be appalled to find that someone similarly addicted to heroin or cocaine had moved in next door. Rush Limbaugh and his Oxycontin spring readily to mind. Or Bush and his Halcyon.

  18. #658
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    Coworker technology education win:
    Coworker: I updated my Flash as prompted by my computer, but a bunch of additional software and toolbars got installed that I didn't authorize, so I'm uninstalling them.
    Me: Okay, so what can I help you with?
    Coworker: Nothing, I just wanted to let you know.


    Customer call WTF:

    Customer: You can't be as calm as you are without being hopped up on Vicodin.

    Who the fuck says that?
    Someone who has never worked a customer facing job in their whole life and does not know eventually one becomes numb to the whole thing because they have seen/heard everything from the weird to the dumb from their customers 1000x over.
    Today we sail
    On the Solar Rail
    For there's much we just don't know
    So farewell with a kiss
    Then it's fast for the mist
    Till we're sleeping in the cold below

  19. #659
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    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    That's the big drug problem in America right now: Pillheads. Millions upon millions of otherwise-ordinary Americans who can no longer get through their day without psychoactive chemicals, but who would be appalled to find that someone similarly addicted to heroin or cocaine had moved in next door. Rush Limbaugh and his Oxycontin spring readily to mind. Or Bush and his Halcyon.
    Has to do with Taxation and who makes money of it. It is ok to pay for drugs provided by big pharma corps that sustain lobbyists and fatten politician wallets, but not ok to get drugs from unregistered dealers that do not pay taxes or fatten politician wallets.
    Terry Pratchett: A European says: I can't understand this, what's wrong with me? An American says: I can't understand this, what's wrong with him?
    Torcer Arcana: There are times I really love the Dutch.
    Zedd: Bran, I think you exhibit moonbat qualities at times
    ?????????: Never argue with a stupid man, because he will drag you down to his level and beat you because of his experience.

  20. #660
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    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    That's the big drug problem in America right now: Pillheads. Millions upon millions of otherwise-ordinary Americans who can no longer get through their day without psychoactive chemicals, but who would be appalled to find that someone similarly addicted to heroin or cocaine had moved in next door. Rush Limbaugh and his Oxycontin spring readily to mind. Or Bush and his Halcyon.
    And a number of people who are ON those drugs push them HARD.

    "Oh, you should really talk to your doctor about getting on some! (Insert 30 minute ramble about how much better life is now)"

    I get that some people legitimately need such drugs for a variety of reasons, but the pharma companies start pushing them and then just let the general populace do their work.
    For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
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