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Thread: Tales from Techsupport

  1. #461
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    Re: Tales from Techsupport

    Clarification: Not ragging on Outlook but NINETEEN FUCKING COPIES

  2. #462
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    Re: Tales from Techsupport

    Clarification: Not ragging on Outlook but NINETEEN FUCKING COPIES
    That can show like that even with "Outlook Windows" open... for example that could be 1 main window, & 18 overdue reminders or individual emails opened. So, it's not necessarily 19 copies of outlook running in fact probably isn't.
    I've got beer to drink and You guys are wasting my time.

  3. #463

    Re: Tales from Techsupport

    I bet they accidentally tiled their windows.

  4. #464
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    That can show like that even with "Outlook Windows" open... for example that could be 1 main window, & 18 overdue reminders or individual emails opened. So, it's not necessarily 19 copies of outlook running in fact probably isn't.
    By itself, I would tend to agree. Taken in the context of the rest of their taskbar I have my doubts.

  5. #465
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    Re: Tales from Techsupport

    Actually, there was only one iteration of the OUTLOOK.EXE running in task manager. There were only 1 of all the affected apps.

    Hovering over the task button for the respective program instead displayed what I (who is not a programmer) could only describe as class modules for various programs, like "sysfader", "dde server", "TNOTIFThisThreadSink", "ClientAppLog", and stuff like that.

  6. #466
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    Re: Tales from Techsupport

    I had a laptop that would flip out every so often and do that. Seemed to happen when I had a lot of memory intense programs running and switching around between then fast. But I could never get it to reoccur on demand. Just one of those random events you give a "WTF?" reboot and continue on.

  7. #467
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    Re: Tales from Techsupport

    "can you help us set the pones so they ring 5 times before going to voicemail"?


    The system call timer is 20 seconds... which equals about 5 rings... So, yeah - sure, done.
    I've got beer to drink and You guys are wasting my time.

  8. #468
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    Re: Tales from Techsupport

    Coworker asked me a few weeks ago what she needs to get an extra display for her personal laptop.
    Um... buy a monitor.

    Today:
    Coworker: I bought the monitor for my laptop
    Me: Okay
    Coworker: But the laptop is in the way
    Me: ... Pardon me?
    Coworker: The laptop is in the way, the laptop screen is too high
    Me: So move the laptop?
    Coworker: But the laptop is in the way
    Me: So move the laptop to one side
    Coworker: But the laptop is in the way
    Me: *annoyed at this point, I get up from my seat, walk to an empty desk and demonstrate* Simply move the laptop to the left or the right of the monitor. Or move the monitor to the left or the right of the laptop.
    Coworker: But the printer's in the way.
    Me: Of what?
    Coworker: Moving the laptop. The laptop is in the way.
    Me: So raise the monitor a few inches.
    Coworker: It's already as high as it'll go.
    Me: Put it on a stand! Put it on phone books! A milk crate! Elevate it!
    Coworker: But the laptop is in the way.

    I don't drink, but conversations like this make me realize why so many people do.

  9. #469
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    Re: Tales from Techsupport

    I sometimes got Mileron and Milaru mixed up but now they are clear in my head as if that was Milaru he would have set that person on fire already or raised the monitor up a couple inches on her lifeless corpse.

  10. #470
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    Re: Tales from Techsupport

    Seriously that is when I would want to set the person on fire.

    Sounds like the kind of person who gets stuck while trying to operate the self checkout at the supermarket even though it tells you what to do in plain english.
    Today we sail
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  11. #471
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    User: My computer has a weird problem
    Me: What is it?
    User: You've gotta come see this

    A reboot fixed it, but still, WTF
    I wonder if Windowkey+D would have worked.
    Virtually all U.S. senators, and most of the representatives in the House, are members of the top 1 percent when they arrive, are kept in office by money from the top 1 percent, and know that if they serve the top 1 percent well they will be rewarded by the top 1 percent when they leave office

  12. #472
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    Re: Tales from Techsupport

    Quote Originally Posted by Mitebe View Post
    I wonder if Windowkey+D would have worked.
    No way, THAT LAPTOP WAS IN THE WAY!

    /meme

  13. #473
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    Re: Tales from Techsupport

    Got an email Monday, forwarded from one of our AAs.

    "Alert: all tenants must be aware there MAY be a power outage of a minimum of two hours in the next few weeks due to electrical work being performed by our electric company. This outage will occur during business hours."

    I immediately go to our office VP and explain that 90+% of my office would not be able to work from home due to the way our custom program infrastructure works, which runs off our file server.

    He asks for some suggestions/comments, then sends an email to the landlord.

    Meanwhile, our neighboring office, which is actually smaller than ours, and is the only other occupied office out of 11? suites in this building, sends the landlord an email saying "You can't do that, we have no generator."

    Come to find out that the landlord had no idea that, after their biggest tenant moved out 18 months ago, the nearly-school-bus-sized generator they leased wasn't patched into the rest of the electric system for the building. To do so would take weeks of reconfiguring a 25 foot electrical panel (or so the maintenance manager states) so the landlord is "going into negotiations with the electricity vendor" to try to get our window of downtime moved outside of business hours.

    However, naturally, I would need to be present at the start and end of this window, to shut servers down gracefully and bring everything back on once it's possible.

    But upon informing Netops of the downtime, they still don't understand why we don't just leave everything alone - because they still have not absorbed/learned that the generator isn't connected, and that our aging APC Backups units will only power one server for 20 minutes (and I have 4, plus 7 routers and switches).

    It gets better in an unrelated way:

    Due to an offhand comment I made during my report to the office VP about the uselessness of most of our tools from a remote location that has no access to the internal server, I start getting a bunch of emails from the development manager and my manager asking for timing, speedtests, etc.

    I tell them that I haven't worked from home since one of the tools was last updated, because it's slower than cold molasses in Siberia in January.
    In-office, it takes ~18 seconds for the program to load and log in.
    Out-office, it takes ~3 minutes. And that's not even going into searching, data edits, etc.

    So the dev manager replies to me and says "Why don't you just copy the EXE folder for the tool to your PC and run it direct? It doesn't need to access the server."

    *facepalm*

    Well, considering none of our other tools in the last 8 years have had that capability, why would I suddenly hope that a new one would suddenly gain a level and be, you know, useful?

  14. #474
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    Re: Tales from Techsupport

    Place I work has hundreds of servers set up in arrays, and one array has over 100 desktop-design servers running off of about 50 APC shoebox-style UPS units. Well, I wanted to set up a time when that array is being used the least to take it down gently and run a UPS test on all 50 APC's and swap out the ones that have weak batteries (I refurb the ones that are removed with new batteries later on). But for the past several months, the golden boy of our Dev team has insisted on using the array during our maintenance time. So we haven't swapped out a unit in several months unless it catastrophically failed due to a battery short. Nobody seemed to care about regular maintenance, and my requests for a little down time were dismissed out of hand.

    A week ago this past Sunday, there was a power failure that lasted about an hour. Naturally, all the units went down completely. I bet some of them, the ones that needed new batteries, lasted 10 minutes tops. So the entire array crashed instead of shutting down gracefully. Our awesome Dev team appears to have never closed a record in their lives, because they'll just have to re-open it later I guess is the rationale. So a graceful shutdown is kinda NECESSARY considering their shitty programming skillz.

    Anyway, after the blackout and the entire Sunday spent fixing the boo-boos, it was *I* who got yelled at, because the UPS units "failed." Let's see, not allowed to do maintenance for 3-4 months, the power outage lasted about an hour, and we had two servers per UPS because $$$, but it's all my fault because I'm apparently the magical computer fairy and I should have brought along more pixie dust or something!

  15. #475
    Kinky Euro
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    Quote Originally Posted by Ronaan View Post
    So today I got the second part of this. Luser1 complained to the Boss that the USB ports on "that stupid thing" are fucked up.
    Boss ofcourse comes to me and asks me if I know that.

    I tell him that yes I do indeed know that Luser1 managed to ruin both USB ports and that no I don't think I can repair them (short of taking a soldering iron to the mainboard).
    I also tell him, because I'm in a really bad mood, that Luser1 did not only wreck the company's presentation-notebook but also previously fucked up the display on his personal-issue notebook. He also managed to ruin the DVD drive of that one. So when it no longer worked he came and took the presentation-notebook whenever he needed one.

    And to top it off he only needs the USB ports to plug in his private portable HD which is full of pirated music. Private data storage devices are not allowed to be connected to company computers. He doesn't give a shit.
    OH THE HUMANITY.

    Attachment 1671
    so today this guy walks into my office again and has the nerve to ask if his new laptop is due anytime soon. I truthfully respond with a polite "nope" and think to myself "not in this lifetime asshole". He of course whines about his personal machine having the broken screen and dvd drive, and the public one having broken usb ports.

    I have a feeling this isn't over yet.

  16. #476
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    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    Anyway, after the blackout and the entire Sunday spent fixing the boo-boos, it was *I* who got yelled at, because the UPS units "failed." Let's see, not allowed to do maintenance for 3-4 months, the power outage lasted about an hour, and we had two servers per UPS because $$$, but it's all my fault because I'm apparently the magical computer fairy and I should have brought along more pixie dust or something!
    Somebody has to be the scapegoat. Hopefully you saved all those emails (and hopefully they were emails) you sent requesting maintenance and the replies that there was no way. Although it just sounds like somebody wanted someone else to blame when someone much higher came to find out why this happened.

    Additionally, I bet you get your maintenance time for a little while now.

  17. #477
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    Re: Tales from Techsupport

    Yeah, I did a swapout of several UPS units Monday night.

  18. #478
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    Re: Tales from Techsupport

    is it possible to just tell the dev guys "Too fucking bad, there WILL be maintenance this weekend. Save your work on friday"
    Today we sail
    On the Solar Rail
    For there's much we just don't know
    So farewell with a kiss
    Then it's fast for the mist
    Till we're sleeping in the cold below

  19. #479
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    Re: Tales from Techsupport

    Apparently not, though that's what I kept telling my boss for months that we should tell the devs before this last blackout. He would just smile and ignore it.

  20. #480
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    Re: Tales from Techsupport

    Did you CYA with a paper trail a mile long?
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