I'd start to worry that maybe the A was getting seriously worn out in this motherfucker.
The D refuses to pop back up after being manipulated.
The O refuses to respond no matter how many times it is fingered or otherwise triggered.
I'd start to worry that maybe the A was getting seriously worn out in this motherfucker.
Coworker: I'm trying to update my software
Me: Okay
Coworker: I'm not sure it updated successfully
Me: Okay
Coworker: Could it be because I had the program open when trying to update?
Me:Absolutely
Three weeks ago had a major phone system software upgrade.
Yesterday had all sorts of problems where, mid-day, dozens of people were randomly kicked out of their software and couldn't get back in for hours.
The engineers started saying "You can't use your desktop shortcut to access the program, you need to use the Start - Programs - Program Folder - App Shortcut, otherwise the program malfunctions"
That has to be one of the single dumbest fucking things I've heard this quarter.
uh.... the start method is just a shortcut to the same exe.
I smell engineers deflecting their own fuckup.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
The only thing I can think of is that the Start shortcut has a command line argument on it that customises something that isn't replicated in the (current) desktop shortcut. Get one of the affected users to create a new shortcut (by right clicking the Start menu one and Send to Desktop (create shortcut))
Actual ticket:
Originally Posted by ticket
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Two things, The Tilde has been in the same place since like typewriters.
Second if its a website there is a good chance they can highlight PW minus the quotes and just copypasta.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
Me: Hi, thank you for calling Systems Support, this is Mileron, may I get your account number please?
Customer: I'm driving right now. My only question is what are your hours today?
Me: Sure thing ma'am, we close at 3pm today in observance of the holiday, and are closed until Monday.
Customer: Great, now for my actual question...
Me: Would you happen to have hardware requirements for this install (cpu, mem, disks)? If you have a configuration guide as well, specifically covering how you would like partitions configured (swap, root, boot, etc.).
Vendor: Eremius, I attached a rough document for physical boxes we send and virtual minimum requirements.
Me: What about server install guidelines?
Vendor: 4 virtual processors, 16 gigs of ram, 300 Gigs of hard drive space
Me: ...
For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
http://sam.zoy.org/wtfpl/
Noone should sue or be sued ambiguously.
They're not getting that much.
It's actually for pharmacy order fill software.
So this one's a doozy.
One of our Incompetant techs retired Friday (the "Webmaster" I've complained about previously).
Friday was her last day. We had a party, gave her some cake, took her keys, disabled her windows accounts...
She showed up for work this morning. Our "insane" paranoid schizophrenic tech saw her at the door. and She Said "oh, I had some stuff to finish up, the boss said it was OK if I came in and worked".
(The boss is out for medical leave recovering from surgery).
The Insane tech says "Oh hey, your accounts are disabled, let me just turn those back on for you.".
"Well she said the Boss said it was OK? So I figured it was OK!".
and that's why I drink. A lot...
I've got beer to drink and You guys are wasting my time.
And that is how data breaches happen.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
http://sam.zoy.org/wtfpl/
Noone should sue or be sued ambiguously.
That tech needs to be fired.
'This world may be another planet's hell.'{Aldous Huxley}
'After silence, that which comes nearest to expressing the inexpressible is music.'{Aldous Huxley}
Yes; My boss feels bad for the guy because of his mental illness - so he probably won't. I'd have fired this guy a LONG time ago. This guy is clearly schizophrenic.That tech needs to be fired.
He has passed phone calls to me, because "he heard a click on the line and thought he was being recorded, so he could be setup". He complained to other staff that my boss went behind him after he fixed something to break it again just so he'd look bad so he could fire him.
I've got beer to drink and You guys are wasting my time.
I receive a ticket from one of my coworkers who'd never seen the error before. It's rare, but I've seen it. I call the customer back.
Me: Hi, I'm from (blahblah) trying to reach (Caller)
Caller: Hi, I'm Caller, I'm the tech person for this firm
Me: Okay. I received your ticket but the description wasn't completely clear about when the error occurred.
Caller: I'm getting an error when opening your app. Missing DLL. I've searched the internet and have downloaded a repair utility for it. I was about to run it just before you called.
Me: Wait, you downloaded a repair utility?
Caller: That's right
Me: For my app
Caller: For the missing DLL
Me: panicked It's almost never a good idea to run those missing DLL tools. Sometimes a reinstall of the program might be necessary. In this case though, based on your licensing, we can fix it a lot easier by simply copying the missing file out of a different folder location. We can do a remote session to take care of that.
Caller: Why didn't your coworker know about this?
Me: We don't get this error very often. We haven't had a ticket on this error in over three years.
Caller: Why do you know this error?
Me: I've seen it before, though typically it's caused when someone copies the executable for the program to somewhere, and not a shortcut
Caller: The program hasn't moved
Me: I see that from the screenshot you provided
Caller: How do we fix this?
Me: We can fix it by simply copying the missing file out of a different folder location. We can do a remote session to take care of that.
Caller: How do I know you're not some kind of fly-by-night operation?
Me:Ma'am, you called us via our published 800 number. You also replied to an email from our official, published support address to send a screenshot of the error. You have licensed the product for fourteen years. I have supported it for just over thirteen. You and I have had conversations about the programs, though no more recent than two years ago, which tells me either you've gotten other reps in my group (as you did earlier today) or you haven't had any issues with the product. We can fix this issue in about eighteen seconds, once we get connected, or we can hash out whether or not downloading random DLL repair apps is a safe method of troubleshooting and whether I'm an official representative of the company for which I indicated I'm calling.
Caller: Well... if you're sure...
Me:
3 minute call took sixteen.