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Thread: Tales from Techsupport

  1. #1681

    Re: Tales from Techsupport

    In the past, our team of arborists (separate entity) have been held liable for signing off on stuff that has fallen that they did not trim.

    I imagine that this should be no different.

    Sent from my 1+3t

  2. #1682
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    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    on a side note, Holy shit those are narrow parking spots. I mean sure its an Econoline but really those are narrow as hell spots, an Impala would be a tight fit.
    Welcome to CA, here is your parking space meant for a Yugo. I don't know if this is even close to any truth, but it seems like CA allows for smaller spaces hoping it will be like s subliminal message to get a smaller car, with better gas mileage. It just seems to be how CA thinks. But fuck'em, I drive my F-150 and try to park as far away from other vehicles as I can.
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  3. #1683
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    Re: Tales from Techsupport

    That is crazy because I have a small car that would be a tight fit. Well the Cruze is sold as a small car at least.
    Today we sail
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  4. #1684

    Re: Tales from Techsupport

    Quote Originally Posted by Bonlainy View Post
    Welcome to CA, here is your parking space meant for a Yugo. I don't know if this is even close to any truth, but it seems like CA allows for smaller spaces hoping it will be like s subliminal message to get a smaller car, with better gas mileage. It just seems to be how CA thinks. But fuck'em, I drive my F-150 and try to park as far away from other vehicles as I can.
    Same here.

    I park my Tundra, generally, as far as I can from any entrance which I am headed to, and if it is at all possible, i Park endo, hood facing out.

    I can't stand poor parkers, and it's always the smallest cars are driven by the poorest parkers.

    Someone who drives a smart will somehow take up two spots.

    I can't deal with that, and if I am done being parked, i am getting out with the fewest hurdles. I need that instant gratification.

    People also don't know how to parallel park in SoCal.

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  5. #1685
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    Re: Tales from Techsupport

    The driving test from the DMV in CT does not even include parallel parking.

    Here in NJ the more expensive the car the worse the parking job and they always do it as close as possible to the store... Handicap parking users are the absolute worst though daily I see someone 3/4 into the hash marks between the blue spots. They do not get they potentially are preventing a van from extending it's lift.
    Today we sail
    On the Solar Rail
    For there's much we just don't know
    So farewell with a kiss
    Then it's fast for the mist
    Till we're sleeping in the cold below

  6. #1686

    Re: Tales from Techsupport

    There is a joke (not necessarily a funny one) in SF, that people park by touch.

    When some parallel parks, they tend to move forward and backwwrd until they touch the car in front of them.

    I parallel park at home every single day, and to my credit, I have only thrice touched another car while doing so with my own.

  7. #1687
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    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    Well at least fire does not have tech support otherwise you would get "Why is this fire so hot I want cooler fire"
    Did you say fire?

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  8. #1688
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    Re: Tales from Techsupport

    I use a group mailbox in Outlook as part of my daily workflow.
    Once or twice a year there's this issue that pops up where suddenly the "number if items" in the box is 3 more than the actual number of items present.

    In years past, this would engender a Help Desk ticket, and it would be fixed inside of a couple hours.

    This time around, it's been almost a full month. It's not a big problem really for me, since I am one of two people that accesses the box and is cognizant of the issue. But when I get continuous emails from my manager who doesn't seem to understand that this is a systemic problem and that the indicated three emails that don't exist don't actually fucking exist it gets a little tiresome.

  9. #1689
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    I use a group mailbox in Outlook as part of my daily workflow.
    Once or twice a year there's this issue that pops up where suddenly the "number if items" in the box is 3 more than the actual number of items present.
    So I'm on the phone with an Exchange engineer trying to figure out my email issue.
    We're on a webex and he's got my email set up on an alternate profile so that, when opening Outlook, it loads only the separate group mailbox.
    After making some changes, as a test, we go back over to my primary profile and start poking around to see if the changes had any effect on the problem.
    The net result is "no".
    But as we're about to end the call, my personal inbox starts blowing UP... email after email. I received 18 emails in about 30 seconds.
    9 were from one of my coworkers who took it upon herself to forward me copies of all of the emails the customer had sent to my attention in the group mailbox - which I can access.
    9 were from the ticketing system all telling me that I had emails sent as part of the open ticket I had with the customer.

    "Does that happen often?" the Exchange engineer asked.

    Every day dude. Every. Day.

  10. #1690
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    I use a group mailbox in Outlook as part of my daily workflow.
    Once or twice a year there's this issue that pops up where suddenly the "number if items" in the box is 3 more than the actual number of items present.

    In years past, this would engender a Help Desk ticket, and it would be fixed inside of a couple hours.

    This time around, it's been almost a full month. It's not a big problem really for me, since I am one of two people that accesses the box and is cognizant of the issue. But when I get continuous emails from my manager who doesn't seem to understand that this is a systemic problem and that the indicated three emails that don't exist don't actually fucking exist it gets a little tiresome.
    As a matter of interest (and apologies in advance if this is something you have already looked at) - do you access the group mailbox directly (ie it has it's own mail profile) or as an secondary mailbox on your main account?

    If it is a secondary mailbox, it may be that the ghost emails have the Private flag set, which will show them in the total number of email in the box, but not actually display them. Find out who is sending Private emails to a group mailbox and "educate" them on the errors of their ways.

  11. #1691
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    Re: Tales from Techsupport

    Bah - forgot no edits in rants. To find out if there are any Private emails, you will need to create a new mail profile just for that mailbox. Again, apologies if you have already tried it (I know most of the folks in this thread have a LOT more experience on helpdesks/IT than me, however we have seen this fairly often with my client as they have hundreds of group mailboxes)

  12. #1692
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    Re: Tales from Techsupport

    Turns out that's exactly what it was. Wish I'd complained about it at the beginning of the month, hah!

    Except the new mail profile just for that box still wouldn't display the private mails until he had me run an "outlook.exe /cleanviews" command.

    Now I have a new way to deal with that if it happens again.

  13. #1693

    Re: Tales from Techsupport

    Fucking microsoft!

  14. #1694
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    Re: Tales from Techsupport

    Tech: My users are having problems accessing your software.
    Me: Are there errors or did they forget their password?
    Tech: They forgot their password.
    Me: Let's take a look. remotely access his system Um... the parts of the application that are required for login verification are gone. Did someone uninstall the program?
    Tech: suddenly defensive No
    Me: naturally I've got my suspect Well, something's definitely odd. DLLs and executables don't go missing... let's spend a few minutes inspecting a few other folders to ensure that there's no other files missing...
    Tech: mumbling in the background I just wanted to clear out my Programs & Features
    Me: Oh wait, hang on, there's a whole folder full of PDFs and other metafiles used to generate tax forms missing. Could someone have been trying to clean up hard drive space or maybe clear out their Programs & Features list?
    Tech: hedging You sure it was fully installed?
    Me: I open the remaining install.log Yup.
    Me: as a further step Look, here's the file that even indicates its license was activated.
    Tech: Guess I shouldn't have tried to clean out Programs & Features huh.
    Me: If you don't want them to show up in Programs & Features, install them from a different workstation.
    Tech: There's no other workstations with my credentials.
    Me: Well then you'll have to live with the Programs & Features entries.

  15. #1695

    Re: Tales from Techsupport

    I remember when a dude I knew deleted quake3d.exe after making a shortcut to it on his desktop.

    He did not realize what it was he was doing until windows 95 would not alloe him to delete windows.exe

  16. #1696
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    Re: Tales from Techsupport

    Quote Originally Posted by Tinthalas Tigris View Post
    I remember when a dude I knew deleted quake3d.exe after making a shortcut to it on his desktop.

    He did not realize what it was he was doing until windows 95 would not alloe him to delete windows.exe
    Yeah, my male biological progenitor going around randomly deleting dll files and should-be-protected windows system files on a regular basis taught me how to ground-up repair windows installs with individual files at age, like 14.

    He seemed to be under the impression that everything he didn't recognize, despite not being computer savvy AT ALL was something wrong, bad, and evil that I was doing to the computer, and they'd he'd blame me for sabotaging the computer when he deleted system files.

    Probably one of the only POSITIVE things I have to thank him for, learning how to troubleshoot that shit by force without any resources.
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  17. #1697

    Re: Tales from Techsupport

    My favorite cheat was to rename windows and install a new copy and then delete the old one. It left everything in place, and all I had to do was install new versions of relevant programs.

    Sent from my 1+3t

  18. #1698
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    Re: Tales from Techsupport

    I just grant User-level access to anyone who is incapable of properly using an Admin-level account. Then they can't delete shit unless they installed it. They can't even SEE the Windows folder or the Programs folder.

  19. #1699
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    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    I just grant User-level access to anyone who is incapable of properly using an Admin-level account. Then they can't delete shit unless they installed it. They can't even SEE the Windows folder or the Programs folder.
    Sadly, that was not an option in win95/98.

    I'm definitely in the same boat nowadays, though.

    Depending on what the computer I'm using is for, I won't even give MYSELF admin access on my main account, I'll just have a secondary account with admin privileges waiting in the wings in case I need it, then leave UAC disabled because the prompts annoy the snot out of me.
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  20. #1700
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    Re: Tales from Techsupport

    That's good for when you're browsing.

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