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Thread: Tales from Techsupport

  1. #1121
    Elder Arcanist
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    Re: Tales from Techsupport

    Now that we have trained most everyone on how to use the MS Snipping Tool they are very happy, and use it almost too much.
    'This world may be another planet's hell.'{Aldous Huxley}
    'After silence, that which comes nearest to expressing the inexpressible is music.'{Aldous Huxley}

  2. #1122
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    Re: Tales from Techsupport

    It must be nice to not have users who are just looking for any excuse as to why they can't do things.

  3. #1123
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    Re: Tales from Techsupport

    So new servers this week.
    Old servers offline every day tuesday to friday from noon to 6pm.

    Communicated via mail to everyone. Twice.

    Leave it to my users to still sit on the servers with files open after noon.
    Also they log back on and open another bunch of files when we plug in the cable for 5 minutes to do something.

    Cunts, the lot of them.

  4. #1124
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    I wish somebody just once could explain why when complaining about problems receiving emails (Server side spam filtering - that we just need to whitelist), people can NEVER send the email address in the problem. I get names, I get what city their from, I get occupation, I get that their best buddies from high school, I learn that their kids went to daycare together 15 fucking years ago... All I need IS THE GODDAMNED FUCKING EMAIL ADDRESS. fuck.
    I've got beer to drink and You guys are wasting my time.

  5. #1125
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    - Then why are you talking to me?
    Do you actually get to say that?
    For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
    http://sam.zoy.org/wtfpl/
    Noone should sue or be sued ambiguously.

  6. #1126
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    Re: Tales from Techsupport

    Victory story, here, for a change.

    So APPARENTLY....

    We found this out once it went live.

    APPARENTLY.... someone decided that *ALL* of the VOIP phone servers needed to be in one place.

    We're still uncertain as to who was responsible for this or how it happened. Our telephony team has no clue that this is even a thing, but localized High-availability and fail-over is now managed by some other team that won't step up and admit it.

    They flip the entire phone system over for about half of the company (that was their test group, no alpha, no beta, just a push) and then send out an e-mail saying "our people don't have local admin rights, and they need it to interface with the new phone system we just rolled out".

    ...without telling anyone...including the people it was rolled out to.

    So a department manager, two days after this is rolled out, sends a message to my boss.

    "What will it take to get me local admin rights to all of the PC's in my department so I can install this?"

    The response?

    "An act of God".
    For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
    http://sam.zoy.org/wtfpl/
    Noone should sue or be sued ambiguously.

  7. #1127
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    Re: Tales from Techsupport

    I love my boss
    For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
    http://sam.zoy.org/wtfpl/
    Noone should sue or be sued ambiguously.

  8. #1128
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    Do you actually get to say that?
    I was reprimanded at my annual review once a few years back...

    My boss said to me "somebody issued a complaint to HR that you made them feel stupid. They would not tell me who, they would not go into detail about the incident - only that you made somebody sometime feel stupid... So ummm, try not to do whatever it is that you don't know that you did."
    I've got beer to drink and You guys are wasting my time.

  9. #1129

    Re: Tales from Techsupport

    Where I work (a large national insurance company owned by an international insurance company), we do not own any of our infrastructure. All of our technical equipment is owned, maintained and leased from CSC in Mumbai India. So when we have any issues at all, from password resets, access issues, to equipment failures we have to call their help desk.

    So the other day, I was getting ready to push some code to our QA servers and I was getting a mismatch clock error between my laptop and the QA server when I was trying to remote in which would not allow me to log into the server. So, I called help desk.

    We go through the usual speel of my providing my credential information and explaining the issue. I told her the error message exactly (which basically said to contact the server administrator). So, she asks me who owns the server. WTF? I told her ... uhh YOU do. (Doh!) She then asks me what the IP address is to the QA Server. Well, we remote in by server name not by IP address and frankly, it irks me that the CSC guy at our facility cannot handle these things and I have to deal with this by phone and suffer through a language barrier and trying to understand what they are saying with their heavy dialect. So, I say... umm I have no clue what the IP address is (true, but I could have gotten it). She remotes in, consults her supervisor and says ... they do not know how to fix this.

    After I got off the call, I restarted my laptop and tried again and it worked. I really need to remember to do that in the future for any issue before I subject myself to the frustration of dealing with our helpless desk.
    CeeNedra

    ---------------
    Men.. it's not their fault. You can't give someone two heads and expect them to think straight!

  10. #1130
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    and I just made our webmaster cry...

    She was asking if the Subnet mask could impact DNS resolution...


    I am a bad bad person who is going to hell...
    I've got beer to drink and You guys are wasting my time.

  11. #1131
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    and again people apparently think what we do is just magic:

    Here's the scenario -- My boss comes to me and asks me a question...

    The question is "What kind of security is there on the Property Tax lookup off the website"

    ??? What are you talking about.

    "if you go to the website, under this department click here, you can get your property tax statement by typing in your parcel #. And I was just wondering what kind of security there was on it, username or anothing like that"

    Well this the first I've heard of it... so let's take a look... - sure, goto webpage punch in tax parcel number get statement - turn to boss & say, -- Ok, the security is this won't work from outside the network --

    "What do you mean?'

    I mean, the good people of the internet cannot use our internal 10.5.120.120 ip address to access that -- it needs to be set with either it's NAT address or better yet the FQDN.

    "Well how has this been working?"

    It doesn't work. Not only that, but it also uses a port I'm actively denying inbound through the firewall. So short answer: it doesn't work, & hasn't ever worked.
    I've got beer to drink and You guys are wasting my time.

  12. #1132

    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    and again people apparently think what we do is just magic:

    Here's the scenario -- My boss comes to me and asks me a question...

    The question is "What kind of security is there on the Property Tax lookup off the website"

    ??? What are you talking about.

    "if you go to the website, under this department click here, you can get your property tax statement by typing in your parcel #. And I was just wondering what kind of security there was on it, username or anothing like that"

    Well this the first I've heard of it... so let's take a look... - sure, goto webpage punch in tax parcel number get statement - turn to boss & say, -- Ok, the security is this won't work from outside the network --

    "What do you mean?'

    I mean, the good people of the internet cannot use our internal 10.5.120.120 ip address to access that -- it needs to be set with either it's NAT address or better yet the FQDN.

    "Well how has this been working?"

    It doesn't work. Not only that, but it also uses a port I'm actively denying inbound through the firewall. So short answer: it doesn't work, & hasn't ever worked.
    Sometimes you just gotta bend over and speak their language.

    Horse shit, in my opinion.

    ______ Reminds me of:

    "Lights on this building are coming on when they're not supposed to."

    I checked them. They seem to be operating fine.

    "It's daytime, and some are on."

    It is very dark and overcast. There are several lights controlled by photo sensors that come on when it gets dark.

    "Why do some of the lights on this building come on at the same time every night, and some come on once the sun goes down?"


    well. Some are on a timer, and others are on a photo sensor.

    "Where are the photo sensors?"

    They are on the north side of the building.

    "Well, which side of the building is that?"

    That's the side of the building the sun does not shine on.

    "But which side of the building has the photo sensors?"

    ......

    ....

    ...
    Are you asking me which LIGHTS are controlled by photo sensors?

    "YES. WHAT DID YOU THINK I WAS ASKING YOU?"

    ____

    To me, it is the same people who do not understand language operators that will never understand general instruction and information conveyance.

  13. #1133
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    They are on the north side of the building.

    "Well, which side of the building is that?"

    That's the side of the building the sun does not shine on.
    Mr Compass says it's THATAWAY!
    I've got beer to drink and You guys are wasting my time.

  14. #1134
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    Mr Compass says it's THATAWAY!
    Weak. Should be using a Pipboy 3000 for best directions.
    ------------------------------------------
    I *AM* the Chinpokomon master!

  15. #1135
    Formerly: Baelan Shadowbane
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    Mr Compass says it's THATAWAY!
    I will take "Words from officers that scare the shit out of grunts for $100, Alex"

    "With your shield, or on it"

  16. #1136
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    Weak. Should be using a Pipboy 3000 for best directions.

    pffft - old school 50's tech. Pip-boy is weak sauce compared to my Iphone. Pipboy doesn't even have a browser or camera!
    I've got beer to drink and You guys are wasting my time.

  17. #1137
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    pffft - old school 50's tech. Pip-boy is weak sauce compared to my Iphone. Pipboy doesn't even have a browser or camera!
    Oh, you know it has a camera. How else did it get those pictures of you in the shower?
    ------------------------------------------
    I *AM* the Chinpokomon master!

  18. #1138
    Mr. Angsty Spice
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    Re: Tales from Techsupport

    How else did it get those pictures of you in the shower?
    I don't remember pictures in the shower....
    I've got beer to drink and You guys are wasting my time.

  19. #1139

    Re: Tales from Techsupport

    I frequently pressed my hotkey for sense heading in order for it to be without failure to sense direction.

    In a pinch, I sometimes drop a knife on the ground so that it will automatically point north.

  20. #1140
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    I don't remember pictures in the shower....
    It was shared with all the other Pipboys in the neighborhood.
    ------------------------------------------
    I *AM* the Chinpokomon master!

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