Reply With QuoteTrue - which is why she could open the PDF's off a share or as an email attachment.invalid windows filename character
I don't see anything in there that's an invalid windows filename character. (I assume windows since you mention IIS).Originally Posted by Melcar
I was even able to get a space in front of the first character via clever re-use of the "rename" command and quotation marks for the string.
For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
http://sam.zoy.org/wtfpl/
Noone should sue or be sued ambiguously.
True - which is why she could open the PDF's off a share or as an email attachment.invalid windows filename character
I've got beer to drink and You guys are wasting my time.
Nope, that's just called: "getting older".
"Silver bullet solutions are rare, silver bullet sales commonplace"
Because nobody seems to be learning, People do not learn from tech support they just keep calling tech support.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
Yes, this exactly: "Why should I learn anything when I can just ask Melcar & he already knows the answer!"Because nobody seems to be learning, People do not learn from tech support they just keep calling tech support.
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"Geee - I never knew that document existed!"
Yes, that's because I cleverly hid it in our departmental share, where we put all our notes, under the folder Telephones. Cause I knew nobody would EVER look there for notes on the phone system. (and Yes, I said that out loud too!)
I've got beer to drink and You guys are wasting my time.
LOL I forgot to tell you guys about this one from Tuesday....
Get a call from one of our users:
My docking station isn't dead - the laptop is fine, but the dock doesn't work at all, no lights on it nothing, I had "Secretary who is going to school to be an IT tech" look and she couldn't figure it out.
----- get up there take a look; Turn to my user & say - is it April fools today?
she says "what no? why"?
Your power cord is unplugged. or rather it's plugged into the laptop not the dock... If it's plugged into the dock it'll power both - if it's plugged into the laptop then only the laptop works.
"Well how would that have gotten switched?"
I dunno - that's why I asked if it was April 1st -- to see if somebody was playing a practical joke on you.
I've got beer to drink and You guys are wasting my time.
That's creepy - I had a user with the same exact problem on Tuesday.
I figured it was the cleaners being careless.
those also sound like what I call a persistent disease in the office world. Tryphobia, Nobody is ever willing to just try something.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
I once had someone who had plugged a power strip into itself insist their laptop was broken because it wouldn't turn on. And then proceeded to argue that wasn't the problem when I showed them what was going on. And then was surprised the laptop started charging when I unplugged the power strip from itself and into the outlet. You never know what kind of stupidity people will come up with next...
Meddle not in the affairs of Wizards, for they are subtle and quick to anger. - Gildor Inglorion
Tech support: is your computer plugged into the wall?
Customer: My computer did not come with a wall.
Don't forget though, wall != outlet.
I have the opposite where I work, for 20 years the company has existed without an 'IT guy', so they've just muddled through. Now they employed me to manage a transition to new software and develop (new) IT strategies as they've finally decided they want to grow the business from what it's been for the last 10 years. I'm forever trying to get them to leave stuff to me as they've developed, what is best called, 'bad habits' over the years.
One example that I fixed in my first week: it's a small company (20 people) and not one of the 20 PCs had anti-virus software installed. Amazingly, not one of those PCs had any sort of infection.
Herb
Blog
That's the week you play the lottery.
That's the week you don't play. All your luck has already been burned up.
ka-ching!
It's almost like an incentive to not educate end users...if only they'd generate work when I wanted them to instead of when I was in the middle of something actually complicated instead of something I'd told them already 9 times.
For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
http://sam.zoy.org/wtfpl/
Noone should sue or be sued ambiguously.
In the words of my Theories of Personality prof at Temple (for whom I had a major crush), "If you all don't get A's in my course I have to go back and figure out how I failed to reinforce you to do so."
E.g. you are in a co-dependent relationship with your miscreants here. Frankly well upwards of 90% of the problem here is with your recidivists. Indeed they may be, like ivory soap ... 99 and 44/100% to blame. Whatever is left there is within your control. Of course that begs the question is it worth your effort AND within your abilities to reinforce them to knock it off?
In the meantime your misery is the gain of those of us in the cheap seats getting shits and giggles at their expense. I doubt I'd have the patience to deal with customer service. Hats off to those of you here who do.
...
The problem I run into is that most of my users don't have any ambition to learn. Even the ones who don't use it as an excuse to slack off and blame it on IT just aren't driven to do anything to understand the what or the why.In the words of my Theories of Personality prof at Temple (for whom I had a major crush), "If you all don't get A's in my course I have to go back and figure out how I failed to reinforce you to do so."
E.g. you are in a co-dependent relationship with your miscreants here. Frankly well upwards of 90% of the problem here is with your recidivists. Indeed they may be, like ivory soap ... 99 and 44/100% to blame. Whatever is left there is within your control. Of course that begs the question is it worth your effort AND within your abilities to reinforce them to knock it off?
In the meantime your misery is the gain of those of us in the cheap seats getting shits and giggles at their expense. I doubt I'd have the patience to deal with customer service. Hats off to those of you here who do.
...
Why would they? If they wanted to know how computers function to the same degree you do they would be in IT themselves. Most users just want their stuff to work. Their computer is a black box to them, and they like it that way.
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I *AM* the Chinpokomon master!
I'm not even talking to the degree I am at.
I don't think it is too much to expect to understand the difference between a Windows login box and an application login box. For an application that is used every day.
Or how to fill out a web form completely after you've been told you need to 4-5 times.
Awesome prof, except for the word "reinforce". Indicates a failing on the part of the students.
I had a similar prof, but he said "If anyone gets a failing grade, I see it as a failing in myself to motivate you to care about the material."
LOL. Busting out the Fox News phrasing here.
Thing is, it's not their JOB to know how to deal with application crashes from home-brewed software that's written by another team than I'm on. It's mine. Their job is to USE the software to do THEIR job.
Mine is to assist them in making it work.
The end users are NOT idiots, it's just not their job to know how to deal with the fact that some LEC portal has gone down or that InHouseApp#1 is chucking an eax offset error, or that suddenly lots of apps won't launch because, without prompting the user, their machine updated to java 8, which breaks the 20 year old stuff that still relies on java 1.3 because there ARE no firmware upgrades for switches that old.
There is a TON of stuff within my control, and educating end users is part of that. Generally, I'm lucky, because they're happy to learn.
That being said, most of them use us for what our JOB is, and that is for helping them with things they can't do for themselves either because they don't have the access rights or because they can't interpret the errors.
I don't "deal" with customer service.In the meantime your misery is the gain of those of us in the cheap seats getting shits and giggles at their expense. I doubt I'd have the patience to deal with customer service. Hats off to those of you here who do.
...
Your automatic assumption of "misery" annoys me. I don't do this because I HAVE to. I do it because I enjoy it and I can still regularly advance in my pay grade while doing so, and work with like-minded people.
It's what I really love doing, day in and day out.
I went back from administering dozens of citrix and exchange farms, which I was GOOD at, to a mixed management/tech role that involved direct contact with callers because I like the ability to plan things out in advance rather than shoot from the hip under management that insists on reactive instead of proactive.
So yeah, now I'm at a job that cares more about doing things right the first time than doing things over and over for the quick solutions.
I still have plenty of funny stories to tell, but over the last decade or so, it's become clear that what I love the most is customer service.
Not a meat mill like an average call center, but actual customer service group staffed with knowledgeable techs.
It's a far cry from "My Cup Holder Isn't Working".
For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
http://sam.zoy.org/wtfpl/
Noone should sue or be sued ambiguously.
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