Reply With QuoteJust manually create a cron job for it.Originally Posted by FilanFyretracker
I am guessing this customer cannot be told that some automation processes are part of the operating system and cannot be disabled?
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
Just manually create a cron job for it.
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I *AM* the Chinpokomon master!
Customer is aware of automation tools. Customer's last hosting provider used many of them and somehow irrevocably corrupted their source code.
Whether the two are truly related or not, I cannot say. What I can say is that the contract the Sales team signed and handed to us specifically mentions that menial tasks, such as log rolling, are not to be automated and are to performed by live techs.
Mindboggling. But, hey, if it pays...
"Silver bullet solutions are rare, silver bullet sales commonplace"
Me: I received an auto-reply from a customer's email address that states "mary.doe@law.com" is no longer with this firm. I want to record that they requested removal from our email system. Do you have an account number for Law Firm?
Coworker: What do you need it for?
Me: I need to remove their email address from the system.
Coworker: Why are you removing it?
Me: Because their auto-reply says that she's no longer with the firm
Coworker: Who sent you the email?
Me: It was an auto-reply from "mary.doe@law.com"
Coworker: And she wants to be removed why?
Me: She's no longer with the firm.
Coworker: I don't see a "Mary Doe" for that firm
Me: Right, she is no longer with the firm
Coworker: So how do you have her name?
Me: I got an email to remove her email address from the system
Coworker: Why are you helping them? They never actually purchased the software
Me: ... I'll just remove the address from the system
Coworker: Why did they want to be removed from the system?
Who's on first?
"With your shield, or on it"
Among the many insanely stupid things I have to do as department head is forward to faculty emails from the Dean or Provost's office'd that they have already received, because they ignore all email from "administration" as a matter of course. It is bewildering to me that smart people can be so stupid.
edit: Of course some of them ignore email from me too ... those are the people I have to treat as unique and special snowflakes if I want them to do anything.
We moved our Warehouse Operations last week.
Email sent Agency wide, explaining what was going on, that anything related to the Warehouse/Mailroom would be delayed and that normal operations were expected to resume this Thursday (To give us plenty of time to get things up and running and anticipate the unexpected delays that happen)
Doing the mail run today I am beseiged with questions - Why hasn't my package gone out/where is my mail/why don't you have any boxes down in the mail annex/some variation of "Why hasn't X occured?"
Every time I patiently explained about the move and reminded them an agencywide email was sent out a week and then 2 days before the move.
"Oh, I never read those emails"
/headdesk
"With your shield, or on it"
Unless its required by your position you should send out an email that you are no longer forwarding emails, Ignoring them from the original source is not excuse for not knowing they exist.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
The role of department head in an academic department is somewhat unique --- in order to achieve certain kinds of goals I need the other professors to do certain things, but I am not their boss -- I can't simply tell them to do them. First among equals gets at it somewhat, as does thinking of the role as a form of coaching. So I can simply not forward emails, or not walk down the hall and say "here's this opportunity, you should take it", and sometimes I don't. But sometimes it is important enough to me to do it. It's still annoying.
Sooo....
Franco delivers the hinges to me today. . . .
Me: "Hey man, I'm really sorry you had to get yelled at like that. It was sort of my fault. I just wanted she to be aware of what was going to have to happen with the cabinets before the tenants could move in. I had no idea you were going to get yelled at like that."
Franco: "It's okay man. I shouldn't have left my brother here by himself. I had stuff to do over at another job site, and I forgot to check his work when I got back. He's what you people call, how do you say, 'special?' It won't happen again."
Me: - - - - - - - - - - - - - - - - - -
Other-Tech: Yeah, one of the things I want to work on in the coming year is how to work on an Ipad...
Me: Ummm, What? You want to learn how to program for one?
O.t.: No, just learn how to use one.
me: THere's nothing to learn - you just fucking use it.
O.t.: Well, yeah, but how?
Me: Just like your phone
o.t.: But I have a droid, not an Iphone!
me: ..........
..........
..........
.........
...........
..........
.........
I've got beer to drink and You guys are wasting my time.
How skilled is this tech as a tech? I mean how can they be a tech if they cannot figure out an iPad?
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
My thoughts too. We have varying degrees of techs here, because you really don't have to know that much IT to change passwords, help with CAPS LOCK keys and find lost files.
But not knowing how to use an iPad ? Damn...
"Silver bullet solutions are rare, silver bullet sales commonplace"
yea that was my point an iPad is so simple a Congressman can do it...
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
How skilled is this tech as a tech?
Not very - her primary role is webmaster. So more artistic then "tech".
I've got beer to drink and You guys are wasting my time.
That is even less of an excuse because with how popular ipad is a webmaster should at least once and awhile check their site with one to make sure nothing is too funky.
Today we sail
On the Solar Rail
For there's much we just don't know
So farewell with a kiss
Then it's fast for the mist
Till we're sleeping in the cold below
There are browser emulator websites that do that for free.
Add to that the fact that this is NOT the dot-com-BOOM of the mid 90's and most web developers do NOT get paid particularly well.
For copyright purposes, all of my posts are covered under the "Do What The Fuck You Want To Public License"
http://sam.zoy.org/wtfpl/
Noone should sue or be sued ambiguously.
OK... Here we go again... and people wonder why I drink:
Webmaster to me: Hey would our Email encryption service do anything to PDF attachments?
Ummm WTF? No. WHy?
WM: Well, I got these 3 PDF's in an email and I can open them just fine, but when I try to put them out on the intranet for people to download - it just gives a 404 not found. and the Only thing I can think of is maybe the Email encryption service did something to the PDF's so that they can't be hosted on the website.
me: Now why in the hell would you think email encryption service had anything to do with our Intranet?
WM: I dunno that's just the only thing I can think of..
{Note, she grabbed me as I was rushing out the door to go fix other REAL problems}
So, I get back sit at my desk, RDP to the webserver call up IIS manager & boom, "logging off for restart"...
Me: WM? Did you just reboot the webserver?
WM: Yeah, why were you in it?
me: Yes.
WM: I was trying to fix that problem with the PDF's...
me: /sigh... fine whatever.
Server reboots get to looking at it & see the problem almost immediately...
Let's see if anybody here can get it file name was: insurance_form_#438523465-3495239457.pdf
{Not the real file name... but the one offending little character is there...}
WM after being told what the problem was: OH! I should have been able to figure that out on my own!
me: Yes, Yes you should have.
I've got beer to drink and You guys are wasting my time.
I hope you said that out loud.
I too have been losing my patience more often lately. I don't know if it's because of the weather or the straws of stupidity are finally stretching the camel's back or what, but I find myself being less and less forgiving when it comes to shit people should know.
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