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Thread: Tales from Techsupport

  1. #841
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    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    And that is a person who should not be allowed to have technology.

    Let me guess if their desktop did not turn on and they are asked if its plugged into the wall they would reply "Dell did not offer me a wall accessory"
    Actually, it's this guy
    #532
    #576
    #604
    #622
    #666 (ironic, that)
    #820

    So yeah, you can see where that's going.

  2. #842
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    Re: Tales from Techsupport

    Coworker: We need a network cable for the conference room
    Me: But you all just got brand new laptops with wireless access
    Coworker: We don't want to deal with the hassle of wireless, we just want a cable.

    ... The mind boggles.

  3. #843
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    Actually, it's this guy
    #532
    #576
    #604
    #622
    #666 (ironic, that)
    #820

    So yeah, you can see where that's going.
    He's got "Management" written all over him!

  4. #844
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    Re: Tales from Techsupport

    Holy fuck what a day

    First there's that wireless issue above

    Then I get a bunch of emails from 4 users saying "When we test New Product X's print process, our computers' screens go black and we have to hard reboot. Fix our computers!"
    Me: Are you able to print from any other application?
    Users: Yes
    Me: When did this start?
    Users: When we try to print New Product X
    Me: Is this the first iteration?
    Users: No, we just got an update
    Me: What did the update entail?
    Users: Changes to the print process
    Me: So... maybe it's the print process changes that caused the problem
    Users:
    luke-skywalker-nooooo1.jpeg

    QA Manager: My new laptop came with Office 2007. I installed Office 2010, then 2013, then uninstalled 2013 and 2010. Now I'm getting COM errors.
    Me: The install of the newer apps probably caused certain files that 2007 needed to be replaced or archived in some manner. Uninstall 2007 also, then reinstall the version you actually want.
    QAM:
    luke-skywalker-nooooo1.jpeg

    Lead Developer: For the last couple days, since an update to the VPN system occurred, I keep getting disconnected from VPN with (vpn specific errors). I end up getting disconnected every fifteen minutes or less for at least five minutes while it tries to reconnect.
    Me: Sounds like the update went wrong. Try uninstalling the VPN entirely, then reinstall the most recent version and see how that goes.
    LD: But that means I won't be able to VPN until I get the new version reinstalled.
    Me: Well, you can't stay connected now, correct?
    LD: But it lets me stay connected long enough to download my source code and put it back
    Me: So... You would rather have a chance of constant, interrupted access, instead of spending 15 minutes uninstalling and reinstalling the VPN
    LD: I need to stay connected to the VPN!
    Me:
    bd3a5d38cbbb5ef5c39c15c63810fb8970bedddf2122976517b75fb9725a7a2f.jpg

    Coworker: I bought a new router for using at home to work from home
    Me: Okay
    Coworker: Well, there's three cables coming off the old router
    Me: Okay
    Coworker: All three go to the Comcast modem
    Me: Wait, what?
    Coworker: All three go to the Comcast modem
    Me: You should only have ONE cable that goes from the Comcast modem to the router. It goes into the internet port.
    Coworker: Well, two of them go into the E0 and E1 jacks (okay, I seriously paraphrased this part of the conversation) and the last goes into the Internet port
    Me:
    9358-open-challenge-daglar-picard-facepalm.jpg

  5. #845
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    Re: Tales from Techsupport

    So one of the systems I take care of is the backend for a Hotel Video-On Demand system.

    A ticket we had today alleged that at 4AM, a customer was happily sleeping away, when suddenly the cable box in his room ordered an adult movie, and then in a strange coincidence, his Television also turned on. In his confusion at being awakened at 4AM, he was slow to figure out what was going on, and it took him several minutes to figure out how to exit the movie and turn the TV back off.
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  6. #846
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    Re: Tales from Techsupport

    Also, the remote control was all sticky.

  7. #847
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    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    Also, the remote control was all sticky.
    eww.jpg

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  8. #848
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    Re: Tales from Techsupport

    Quote Originally Posted by Nadiar View Post
    So one of the systems I take care of is the backend for a Hotel Video-On Demand system.

    A ticket we had today alleged that at 4AM, a customer was happily sleeping away, when suddenly the cable box in his room ordered an adult movie, and then in a strange coincidence, his Television also turned on. In his confusion at being awakened at 4AM, he was slow to figure out what was going on, and it took him several minutes to figure out how to exit the movie and turn the TV back off.
    Exact same thing happened to me ten years ago! Thought someone ne would have fixed that by now....

    Not really been on any business trips since then, so no way for me to know if the problem persists.

  9. #849
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    Re: Tales from Techsupport

    Quote Originally Posted by Nadiar View Post
    So one of the systems I take care of is the backend for a Hotel Video-On Demand system.

    A ticket we had today alleged that at 4AM, a customer was happily sleeping away, when suddenly the cable box in his room ordered an adult movie, and then in a strange coincidence, his Television also turned on. In his confusion at being awakened at 4AM, he was slow to figure out what was going on, and it took him several minutes to figure out how to exit the movie and turn the TV back off.
    Does the system allow you to tell people to stop wasting your time? Or do you just bill them triple for crap like that?
    ------------------------------------------
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  10. #850
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    Re: Tales from Techsupport

    Quote Originally Posted by Nadiar View Post
    So one of the systems I take care of is the backend for a Hotel Video-On Demand system.

    A ticket we had today alleged that at 4AM, a customer was happily sleeping away, when suddenly the cable box in his room ordered an adult movie, and then in a strange coincidence, his Television also turned on. In his confusion at being awakened at 4AM, he was slow to figure out what was going on, and it took him several minutes to figure out how to exit the movie and turn the TV back off.
    Unless another room nearby or in line of sight just happens to order or turn on the same program, it won't be the remote of someone else pointed at that box doing the selecting.
    Terry Pratchett: A European says: I can't understand this, what's wrong with me? An American says: I can't understand this, what's wrong with him?
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  11. #851
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    Re: Tales from Techsupport

    Other Tech:

    OK, I'm in google - now where do I find Google Earth?
    I've got beer to drink and You guys are wasting my time.

  12. #852
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    Re: Tales from Techsupport

    Quote Originally Posted by Melcar View Post
    Other Tech:

    OK, I'm in google - now where do I find Google Earth?
    dafuq.jpg

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  13. #853
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    I just talked to a tech guy who, in the presence of his customer stated out loud, "I don't believe in anti-virus and don't think workstations should have it."
    In an interesting twist on this submission:

    Tech: Whenever I open your program, I get an error that says "corrupt table"
    Me: Is there an error code, and does it reference which table?
    Tech: Yes
    Me: May I have that information please?
    Tech: Sure, (gives info and sends copy of affected file)
    Me: That error combined with that file tells me that you have been struck by a virus that has corrupted all your datafiles. You'll need to reinstall the programs and restore data from last-known-good prior-to-virus backup.
    Tech: How can you know that?
    Me: I've seen this before in conjunction with this error resulting in this situation. The virus was probably (specific virus)
    Tech: I'm a tech guy, I've got more better important (verbatim) things to do than to learn about all viruses that hit people

    dafuq.jpg

  14. #854
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    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    In an interesting twist on this submission:

    Tech: Whenever I open your program, I get an error that says "corrupt table"
    Me: Is there an error code, and does it reference which table?
    Tech: Yes
    Me: May I have that information please?
    Tech: Sure, (gives info and sends copy of affected file)
    Me: That error combined with that file tells me that you have been struck by a virus that has corrupted all your datafiles. You'll need to reinstall the programs and restore data from last-known-good prior-to-virus backup.
    Tech: How can you know that?
    Me: I've seen this before in conjunction with this error resulting in this situation. The virus was probably (specific virus)
    Tech: I'm a tech guy, I've got more better important (verbatim) things to do than to learn about all viruses that hit people

    dafuq.jpg
    ..........

    Isnt that a bit like the service manager at the car dealer saying "I have better things to worry about than the safety recalls for the cars we sell"
    Today we sail
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    So farewell with a kiss
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    Till we're sleeping in the cold below

  15. #855
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    Re: Tales from Techsupport

    Isnt that a bit like the service manager at the car dealer saying "I have better things to worry about than the safety recalls for the cars we sell"
    I always like to compare computers on the internet to the Safe Sex lecture...

    When your computer connects with another computer it's connecting to everybody that computer is connecting to. Advertisers, hackers, and so on. Running a computer without Anti-virus/firewall is like having unsafe sex with other people having more unsafe sex. You WILL get a bug.
    I've got beer to drink and You guys are wasting my time.

  16. #856
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    Re: Tales from Techsupport

    I like to compare AV packages to contraceptive pills as well. They are only about 99.8% effective.

  17. #857
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    Re: Tales from Techsupport

    So you should always break up before having sex with someone for the 100th time!

  18. #858
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    Re: Tales from Techsupport

    I'm in the break room, washing my lunch containers when a coworker enters and starts talking to me.

    I'm focusing down into the sink, not looking at her.

    She says "Hey" and I see shadows of an arm pointing, "When'd the fax die?"

    Me: I'm sorry?
    Her: (gesturing again, so all I see is a shadow) When. Did. The. Fax. Machine. Die.
    Me: (I turn off the water and turn to look at her.) I'm sorry, I didn't understand shadow pointing. Also, considering we have two fax machines, and only five people out of 40 in the office today, no one has emailed me about any fax problems. So you'll need to be more specific.
    Her: (clearly taken aback that I didn't have an instantaneous answer) Well I had someone send me a fax
    Me: Okay... and what happened? (soap is dripping off my hands onto the floor.)
    Her: (staring at the spreading soap puddle) I didn't get it
    Me: When did they send it?
    Her: (staring at the soap puddle)
    Me: When was the fax sent to you?
    Her: Oh, within the last five minutes. (she's completely mesmerized by the soap on the floor)
    Me: Is it possible they simply haven't sent it yet?
    Her: No, I heard her dialing our number
    Me: Is it a long fax?
    Her: Yes (more soap gazing; now the bubbles are starting to pop)
    Me: Which fax machine did you check?
    Her: What?
    Me: What number did they use?
    Her: What number did they use? (she sounds so confused that I would ask this question she actually looked up at me again)
    Me: Yes, we have two fax machines. Which fax number did they use?
    Her: (thumbs over her shoulder towards the mailroom right outside, and I realize this is the shadow I had been seeing) This one
    Me: The number hanging above that fax machine actually belongs to the front office fax, because this one's not intended for receiving faxes
    Her: Why not?
    Me: Because if you cross the fax streams and try to receive faxes in two places at the same time, one machine will burn out. This way, we rely on Code ET 503 gating to queue the faxes.
    Her: (she gets a far away look, then realization dawns in her eyes) So the front fax is where I should find my fax then huh?
    Me: Yes indeedy.

  19. #859
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    Re: Tales from Techsupport

    haha.

    I am guessing you made up the crossing the streams part just to get rid of her, Because everybody knows crossing the streams is bad.
    Today we sail
    On the Solar Rail
    For there's much we just don't know
    So farewell with a kiss
    Then it's fast for the mist
    Till we're sleeping in the cold below

  20. #860
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    Re: Tales from Techsupport

    Quote Originally Posted by FilanFyretracker View Post
    haha.

    I am guessing you made up the crossing the streams part just to get rid of her, Because everybody knows crossing the streams is bad.
    Of course. This is one of those users that tends to "glaze over" when using technical terms.

    Code ET 503 = "engaged tone" (i.e. busy signal) 503 = HTTP Service Unavailable

    bwahahaha

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