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Thread: Massive Marriott data breach (500m records)

  1. #1

    Massive Marriott data breach (500m records)

    New York (CNN Business)Marriott says its guest reservation system has been hacked, potentially exposing the personal information of approximately 500 million guests.

    The hotel chain said Friday the hack affects its Starwood reservation database, a group of hotels it bought in 2016 that includes the St. Regis, Westin, Sheraton and W Hotels.
    Marriott said hackers had gained "unauthorized access" to the Starwood reservation system since 2014, but the company only identified the issue last week.
    "The company recently discovered that an unauthorized party had copied and encrypted information, and took steps towards removing it," Marriott said in a statement.
    For 327 million people, Marriott says the guests' exposed information includes their names, phone numbers, email addresses, passport numbers, date of birth and arrival and departure information. For millions others, their credit card numbers and card expiration dates were potentially compromised.
    Marriott warns that it can't confirm if the hackers were able to decrypt the credit card numbers.
    "We fell short of what our guests deserve and what we expect of ourselves. We are doing everything we can to support our guests, and using lessons learned to be better moving forward," said CEO Arne Sorenson.
    You would think that these days a full security review would be a thing before buying a company.
    "When you name your baby've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  2. #2
    Elder Arcanist
    Junior Alt-a-holic
    Mileron's Avatar
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    Jun 2003
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    Re: Massive Marriott data breach (500m records)

    Quote Originally Posted by FilanFyretracker View Post
    You would think that these days a full security review would be a thing before buying a company.
    When they lay off the redundant people (with the knowledge needed, when it's not documented) it takes time for the people remaining to pick up the slack.

    Eventually it gets to a point where they decide time vs money isn't worth it, and you end up with shitstorms like this.

  3. #3
    Ellsworth M. Toohey
    PPatty's Avatar
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    Jun 2003

    Re: Massive Marriott data breach (500m records)

    Meanwhile, Marriott will keep vacuuming up information about you. The day before this Starwood thing came out, Marriott VP sez:

    Quote Originally Posted by Bloomberg
    “Luxury is not about gawking at wealth,” Schrager explained. “White gloves, brass buttons—all that is irrelevant and meaningless to people … it’s about an experience.”

    It was a sentiment shared by Suzanne Cohen, Marriott’s vice president for luxury brands in the Americas, while speaking on a later panel. Yet while Schrager might rely on instinct in his designs, Marriott is relying on Big Data in service of Big Experience.

    “If they post on Facebook or Instagram about a special occasion, we feed that information to our hotels,” said Cohen. Offline, St. Regis, W, Ritz Carlton employees are looking for clues; housekeepers will notice if guests love the towels or they don’t like chocolate and personalize their stay while they are there, she said, with all this ultimately being logged for future stays. “We are collecting data by the minute.”

  4. #4
    Mangina at large.
    Delores Mulva's Avatar
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    Jul 2003

    Re: Massive Marriott data breach (500m records)

    The lawsuits are already starting to fly.

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