Quote Originally Posted by Woodja View Post
Are these self-service tickets raised by the user or something that has been entered (I dare say - investigated?) by your first line team?

Either way - Boing! said zebedee
Email subjects received that still somehow got to me.

Today's:

Customer: I'm having (this problem)
Me: Have you gotten a new computer recently?
Customer: Yes, it's been happening ever since
Me: When was that?
Customer: Six months ago

...

At this point, it's a feature, not a problem