Page 89 of 89 FirstFirst ... 39798586878889
Results 1,761 to 1,771 of 1771

Thread: Tales from Techsupport

  1. #1761

    Re: Tales from Techsupport

    The D refuses to pop back up after being manipulated.

    The O refuses to respond no matter how many times it is fingered or otherwise triggered.

  2. #1762
    Chair warmer, Sector 7G
    Alikat Astrae's Avatar
    Join Date
    Sep 2003
    Posts
    44,169

    Re: Tales from Techsupport

    I'd start to worry that maybe the A was getting seriously worn out in this motherfucker.

  3. #1763
    No prison can hold me!
    Schezar's Avatar
    Join Date
    Jun 2003
    Posts
    10,024

    Re: Tales from Techsupport

    Quote Originally Posted by Alikat Astrae View Post
    I'd start to worry that maybe the A was getting seriously worn out in this motherfucker.
    The computer was built with sub-standard A holes. They start loosing their grooves after a couple screws. You should tell IT to upgrade them to B holes.
    ------------------------------------------
    I *AM* the Chinpokomon master!

  4. #1764
    Elder Arcanist
    Junior Alt-a-holic
    Mileron's Avatar
    Join Date
    Jun 2003
    Posts
    7,311
    Blog Entries
    26

    Re: Tales from Techsupport

    Coworker: I'm trying to update my software
    Me: Okay
    Coworker: I'm not sure it updated successfully
    Me: Okay
    Coworker: Could it be because I had the program open when trying to update?
    Me: Absolutely

  5. #1765
    Elder Arcanist
    Junior Alt-a-holic
    Mileron's Avatar
    Join Date
    Jun 2003
    Posts
    7,311
    Blog Entries
    26

    Re: Tales from Techsupport

    Three weeks ago had a major phone system software upgrade.
    Yesterday had all sorts of problems where, mid-day, dozens of people were randomly kicked out of their software and couldn't get back in for hours.
    The engineers started saying "You can't use your desktop shortcut to access the program, you need to use the Start - Programs - Program Folder - App Shortcut, otherwise the program malfunctions"

    That has to be one of the single dumbest fucking things I've heard this quarter.

  6. #1766

    Re: Tales from Techsupport

    uh.... the start method is just a shortcut to the same exe.

    I smell engineers deflecting their own fuckup.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  7. #1767
    Forum Sorcerer

    Join Date
    Nov 2003
    Posts
    672

    Re: Tales from Techsupport

    Quote Originally Posted by Mileron View Post
    Three weeks ago had a major phone system software upgrade.
    Yesterday had all sorts of problems where, mid-day, dozens of people were randomly kicked out of their software and couldn't get back in for hours.
    The engineers started saying "You can't use your desktop shortcut to access the program, you need to use the Start - Programs - Program Folder - App Shortcut, otherwise the program malfunctions"

    That has to be one of the single dumbest fucking things I've heard this quarter.
    Quote Originally Posted by FilanFyretracker View Post
    uh.... the start method is just a shortcut to the same exe.

    I smell engineers deflecting their own fuckup.
    The only thing I can think of is that the Start shortcut has a command line argument on it that customises something that isn't replicated in the (current) desktop shortcut. Get one of the affected users to create a new shortcut (by right clicking the Start menu one and Send to Desktop (create shortcut))

  8. #1768
    Elder Arcanist
    Junior Alt-a-holic
    Mileron's Avatar
    Join Date
    Jun 2003
    Posts
    7,311
    Blog Entries
    26

    Re: Tales from Techsupport

    Quote Originally Posted by Woodja View Post
    The only thing I can think of is that the Start shortcut has a command line argument on it that customises something that isn't replicated in the (current) desktop shortcut. Get one of the affected users to create a new shortcut (by right clicking the Start menu one and Send to Desktop (create shortcut))
    Good thought, but not the case.

  9. #1769
    Elder Arcanist
    Junior Alt-a-holic
    Mileron's Avatar
    Join Date
    Jun 2003
    Posts
    7,311
    Blog Entries
    26

    Re: Tales from Techsupport

    Actual ticket:
    Quote Originally Posted by ticket
    Had a client unable to locate the ~ (tilde) key .

    Issue: “ "~1C4sFR4" and will expire in two hours

    I was just given this temporary password so I can access (website). However, I have 2 questions: I assume that I don't need to include the " " but I also have no way to input the first character, cannot locate that key. Need a different password. “

  10. #1770

    Re: Tales from Techsupport

    Two things, The Tilde has been in the same place since like typewriters.

    Second if its a website there is a good chance they can highlight PW minus the quotes and just copypasta.
    "When you name your baby Jeeves...you've pretty much set up his career for life. You don't see many Hit Men, for example, named Jeeves. "Pardon me sir, but I must wack you now."
    — Jerry Seinfeld

  11. #1771
    Elder Arcanist
    Junior Alt-a-holic
    Mileron's Avatar
    Join Date
    Jun 2003
    Posts
    7,311
    Blog Entries
    26

    Re: Tales from Techsupport

    Me: Hi, thank you for calling Systems Support, this is Mileron, may I get your account number please?
    Customer: I'm driving right now. My only question is what are your hours today?
    Me: Sure thing ma'am, we close at 3pm today in observance of the holiday, and are closed until Monday.
    Customer: Great, now for my actual question...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •