Tales from Techsupport

Tech2:

Help Melcar Help!

Out at remote site and Pop3 doesn't work out here? Do I have to use Imap?

--- No You use Pop3 there, it should work fine.. what's the problem?

Tech2: Well I put in 465 for Pop3; and

"Ok, let me stop you right there, 465 is for SMTP; Pop3 is 995."

Tech2: oh ok... no I did that and it still doesn't work.

"Ok, what's the error".

Tech2: Something about can't connect to server.

:fishhit: Jackass. What's the error. Tell me exactly.

Tech2: I don't have it up any more, I'll get it back up and call you back and tell you.


3 hours later, tech2 strolls in. teehehehe - The password was wrong.

:fishhit: Why is there never a wet fish at hand?

:wtf:

^You had me at POP3

Don't like POP3?

Quote:

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Originally Posted by Melcar

Don't like POP3?

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You should almost always run IMAP. The back end of every server is IMAP or basically IMAP and translates message ID's to POP3, so it's extra overhead. There are multiple problems that can occur with POP3 that cause you to re-download the same message over and over. Not a good idea for a business or usage based connection. Also, if they ever upgrade their server people often have to re-download their POP messages again.

Also many companies now make your spam folder available via IMAP, which is a handy bonus.

See but now this is a non-mobile office worker. They go to the same computer every day, login, check email - that's about it. She won't even do much "business" over it. but rather just get "notifications". Duplication won't happen as the emails will be downloaded to the local computer, and deleted from the server. and the connection isn't usage based.

Yes there is the possibility emails could be lost then if that computers hard drive crashes.

I'm not concerned in this case.

Quote:

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Originally Posted by Melcar

Don't like POP3?

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Can't stand it.

If no EAS/MAPI then IMAP.

There's nothing wrong with POP as long as you are only checking it from one place.

I was honestly surprised when Comcast started supporting IMAP as its usually consumer ISP that are bastions of pop3

I haven't used POP3 since the mid-90's. Wowzers.

"I gots to make a copy"

Maintenance supervisor as he's walking out the door, past the IT department's Canon Imagerunner.

Today's outlook cascade failure is brought to you by Central IT (who sent an email to over 25 thousand people), the several hundred morons that used "reply all", the number 47, and the letter Ö.

Customer: Since I need to get my administrator/tech, can I have him call you back?
Me: Sure, but I'm in the tech queue, so if I'm unavailable he can either work with whomever answers the phone, or I can call him back.
Customer: Okay what are your hours?
Me: I'm available until 4pm Eastern, but the department is available until 7pm Eastern.

Someone gave the customer's tech our email address. This is bad, partly due to today's Outlook problem. Emails are taking 15-45 minutes to be delivered, and 20-60 minutes to be sent.
Here is the remaining reason why this is bad:
Customer's Tech: I'm available from 8AM PST until 2pm PST.
Me: Except for 11a-12p Eastern (8a-9a Pacific), I'm available until 4pm Eastern/1pm Pacific. I'm in the Eastern time zone.
Tech: Okay well will you be available in 30 minutes PST? (email was sent at 11:10 Eastern, and I didn't receive it until 12:05pm Eastern)
Me: I'm sorry I didn't get your email until after 12:05 Eastern due to email issues we're having. I will be available at 1pm Eastern/10am Pacific. (Sent at 12:10pm Eastern)
Tech: (Sent at 12:25pm Eastern, received by me at 12:45pm Eastern) Okay, please give me a call at 3pm Pacific. That'll be 1pm Eastern for you.
Me: Unfortunately 3pm Pacific is 6pm Eastern. I will not be available. I will ask the latter shift techs to be aware of your call. Please call them when you are able to. Otherwise, I'm in the office M-F 8a to 4p Eastern.
Tech: Okay I'll give you a call tomorrow at 2pm Pacific. That's 5pm Eastern.

If I were a programmer as MS. I'd allow reply all to be controlled by permissions. Such that only a few people could reply all outside their group depending on how IT set it up.

Customer: Hi I'm from one of your biggest clients, and we're having a connection problem from one of our satellite offices
Me: Which one?
Customer: I don't know
Me: How is the program being used?
Customer: I don't know
Me: How many users are being affected?
Customer: I don't know
Me: As there are no outage reports today, it might be best if you are able to gather that information and call us back.
Customer: You mean you can't help me?

Sure, I'll use my ESPN connection.

lol now that is a dumb customer. Sad thing is I bet they are upper management, make a good six figure salary and have at a minimum a 4yr degree.

Quote:

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Originally Posted by FilanFyretracker

lol now that is a dumb customer. Sad thing is I bet they are upper management, make a good six figure salary and have at a minimum a 4yr degree.

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Sounds like someone who was commanded to "fix this situation, NOW!", and reacted by trying to throw the problem into someone else's basket. :grinyes:

Coworker: I'd like to transfer a customer. I need a copy of their dataset.
Me: Okay.
Customer: I don't know why she transferred me to you. I told her I need to talk to MY tech. Not HER tech.
Me: Okay. Here's the ticket number, have your tech call me.

Customer's tech: Oh, it's that easy? Sure, I'll send it right over.
Me: Awesome thanks

Me: Coworker, I've placed the dataset where you can reach it. The original email received from the customer's tech is in my folder.
Coworker: Are you off the email?
Me: I don't have it open if that's what you mean.
Coworker: I'm not receiving it. Are you off the email?
Me: I don't understand your question. I don't have the original email open. I sent you a copy of the original email. The file is in the place I mentioned.
Coworker: You need to be off the email!
Me: Just for you, I'll close my email entirely.
Coworker: I still haven't gotten it.
Me: Well then me having my email closed didn't fix the problem or magically deliver it now did it?

Maybe you need to uninstall the email from your system completely and then reformat your HD just to be sure. Give that a try.

Quote:

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Originally Posted by Merkus

Maybe you need to uninstall the email from your system completely and then reformat your HD just to be sure. Give that a try.

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That sounds like a reasonable plan to me, too.

Today's ticket award winner, from someone who is somewhere between department head and C-level:

Quote:

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My ex-wife is sending multiple harassing e-mails to myself and other employees. Please block the following addresses from sending any mail to the entire company:

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...

The "ex-wife" could have EASILY been replaced with "one particular person" and the ticket wouldn't have been notable at all, but NOPE! Apparently we're airing our dirty laundry in support tickets now.

LOL