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Welcome to my nightmare.Quote:
This one, on the other hand, is 100% sheer idiocy.
Other tech is locking up the server vault the other day.
Melcar: Did you make sure the lights were out?
OT: I couldn't see any light under the door, so they were off.
Melcar: But did you go in and check?
OT: well, no, but I couldn't see light, so they must be off.
OT leaves --- Melcar opens vault door back up; flips the light switch to turn them off. :fishhit:
Took more time to argue about it than it did to check. ROFL.Quote:
Originally Posted by Melcar
Server rooms are cold so the light must go off like the fridge right? ;) XDQuote:
Originally Posted by Melcar
Customer: So why don't you know about this (industry-wide conference for this profession)?
Me: Because I don't get to go
Help me Melcar Help Me!
My voicemail doesn't work right! People call, but when I check the message there's no message there, just a date & time.
"Yeah, that happens when somebody gets into your voicemail & hangs up before leaving a message".
But but but! Clients, and stuff!
"Fine, I'll look into it".
3 hours later.
"Ok, this one - Telemarketer. Yup, this one too. And this one, oh yeahuh-huh , Yupppers. all from the same number.
We good yet?"
Holy crap I've seen lots of variations of that one in datasets.Quote:
Originally Posted by Melcar
"You promised that xxx would be true, how can you look at these observations and say they're not!"
"I never promise anything before having done a thorough data analysis, and if you look at example x y z, you'll see why I'm stating that your hypothesis is not true".
"BUTBUTBUTBUT" *data crunching and explanation ensues*
*sigh*
Caller: I need your help with this particular program feature
Me: Unfortunately, I'll need to get your contact information, because as I've only ever gotten one call on this feature in the eleven years I've been supporting the product, I'm not comfortable answering any questions about it.
Caller: So you're saying you can't help me?
Me: I'm saying I don't have the ability to answer your question, but I can get someone in contact with you who does
Caller: So you can't help me
Me: I can get the answers for you, but will need to do some research
Caller: You're really not going to help me?
Me: Sir, let me explain this to you in a different way. Would you take a lawn mower to your car's mechanic?
Caller: No
Me: Well sir, I'm the car's mechanic, and you're asking me about the lawn mower. While I understand and recognize that it's part of the same program, I do not know how to help you with this issue. I can get someone in contact with you who does. I will need your name so that I can provide it to (specific person who can handle the problem.)
Caller: Oh, that's who I need to talk to? I'll call him right now!
The caller hangs up, and thirty seconds later I hear the "personal line" ring of the person I was going to ask to help the caller.
Plot twist!Quote:
Originally Posted by Ronaan
She mailed me again and said the function is not there. Her coworker said the same. I asked him to open teamviewer for me so i can have a look (remote site in town).
Him: hold on, now it's there. I swear it wasn't a minute ago.
I have no words.
We have a remote site that connected through an SDSL modem using a single dry pair - gets about 1.5mb per second... Somewhat old prone to losing sync; but nobody wants to spend anymoney to upgrade; Anyways. Remote site has no "internet".Quote:
I have no words.
Finally in the end of troubleshooting, it seems the data connection from their side of the SDSL modem got disconnected & plugged into the console port (also RJ-45).
They swear up and down it's been like that & nobody's touched it.
January: Windows 10 is coming out this year, when are we sending an email?
February: Windows 10 is coming out this year, when are we sending an email?
March: Windows 10 is coming out in July, and the technical preview is now available to users. When are we sending an email?
April is our busy season, so it kind of slipped my mind.
May: Windows 10 Technical Previews are getting available updates, and it's coming out in July. When are we sending an email?
June: Windows 10 is coming out at the end of next month. Here is my draft email for customers. When are we sending it?
July: Windows 10 comes out on the 29th. Here is my draft email. When are we sending it?
July 13th: Windows 10 is coming out in basically two weeks. When are we alerting customers?
Email received from a couple managers today 7/28: Windows 10 comes out tomorrow. Are we sending an email?
*facepalm/headdesk*
Nothing beat the time I had an IT guy with about 6 years of IT experience working remotely. I was on the phone with him. No visuals on site (pre iPhone/facetime) but we had a remote connection to the machine in question over dialup.Quote:
Originally Posted by Melcar
Me: Okay, so plug the USB key into the back of the server.
Him: Okay, it's in.
Me: It's not showing up on the server. Try a different port.
Him: There aren't any.
Me: *looks up picture of model* yes there are, on the back about X inches down and over from the top.
Him: Nope, nothing there.
Cue FORTY FIVE minutes of making sure he has the right machine as he gets increasingly frustrated.
Me: Okay, hang up this call, call me back on the landline. Take your cell phone, take a picture of the back of the server, send it to me over e-mail.
Him: *click*
Me: *opens e-mail, sees a half-inch layer of dust on the back plate*
Me: /facepalms
Why yes, I suppose TECHNICALLY speaking, a USB dongle WILL fit sideways in the secondary NIC...quite snugly, in fact.
Him: *calls*
Me: Get some canned air and blow out the back of that machine.
Him: *FFFT FFFFFFT FFFT coughcoughcough a-choo FFFT*
Him: WHOA, I see the ports now, hey, did you know a usb plug fits into a network card?
Me: I do now.
:fishhit:Quote:
Him: WHOA, I see the ports now, hey, did you know a usb plug fits into a network card?
Me: I do now.
*makes choking motions at the air*
huh just learned a new Win7 hotkey by accident I hadn't known before...
Win+1 (or 2,3,4,5,) Opens first object pinned to taskbar. Don't see much use for it, but maybe on a system the mouse is out of order on.
FYI if you have't learned this one yet for Win8/10 Win+x is your FRIEND.
Shortcut keys are great for macros.
I (Systems Support) just spent 45 minutes teaching an accountant how to read and how to calculate a tax return.
All because she "didn't believe the woman in the how-to group".
Quote:
Originally Posted by Mileron
I really shouldn't be surprised, but my Boss's boss asked me today (Keep in mind, she's been told this before by my boss, who writes up FANTASTIC and easy-to-digest statistics) "This thing here where it says outstanding tickets...what are those?".
...Umm...it means any tickets that haven't been taken care of...
"Oh! Thanks!"
*boggle*
I got about 6 dumb requests today that were all followed up with "Thanks!" afterwards.
I can't tell if she's testing me to see if I have the ability to process knowledge that would be possessed by your average fourth grader.
It's always nice when someone on a gigabit network needs to copy a decent-sized folder from a PC to the server and it'll take 1000 times longer than it needs to.
Attachment 4303
I bet that is mostly due to the shitload of small items. I wonder if they were just backing up if zipping the items would have been better because then it would be one big file.Quote:
Originally Posted by Mileron