Background: site-to-site VPN is down, this affects our access to our mail server
Clueless idiot on the phone: "With our email problems, is this affecting the fax machine? I just wanted to make sure it was working."
...
Printable View
Background: site-to-site VPN is down, this affects our access to our mail server
Clueless idiot on the phone: "With our email problems, is this affecting the fax machine? I just wanted to make sure it was working."
...
"Air conditioner is making a rattling noise. I reported it to Maintenance."
See that water dripped? Air conditioner is frozen. Report that to maintenance, then get a bucket.
Customer: We are looking for a package, vendor says you signed for it.
Me: Ok, well what's the tracking number?
*gives me tracking number*
*Go look it up on our system, don't find it listed at all*
*Go check UPS.com, shows the package hasn't been delivered yet*
Me: Well as soon as the package arrives we will get it delivered to you
Customer: What do you mean? The vendor says you signed for it!
Me: Well it's out on the truck for delivery, so unless the vendor can see the future we will deliver it to you as soon as we get it
Customer: .....
"Need a change to website - this information is wrong, I emailed Webmaster about it."
Yes, webmaster has been off all week, so what page here, ok, and it says this, and you want it to say what? Ok, tell you what - send me an email with exactly what you want it to say, and I'll take care of it.
"but I already emailed Webmaster"
Yes, and Webmaster is off today - so now you need to email it to me.
Who knew IT work could be considered Dentistry?
Customer: Yeah, we are looking for a package
Me: Ok, when was sent?
Customer: A month ago
Me:....*calming breaths*...Ok, what's the tracking number?
*gives me tracking number*
*I look it up, discover it's been signed for*
Me: Well our system is showing it was already received and signed for
Customer: That can't be right, we don't have it!
Me: Well, the system shows it was signed for by <Name> on <One month ago>, I can send you a pdf of it
Customer: .....
Package tracking is a wonderful thing. A great way to shut people who who claim they did not get something. Either they are a liar or its sitting in their mail room and the dude who signed for it notified them they had a package and they never picked it up.Quote:
Originally Posted by Ninetoes
We have handhelds they have to sign to receive a package - thats how we know it was received and (in this case) sitting on someone's desk for the past month.Quote:
Originally Posted by FilanFyretracker
Incidentally we don't take packages to that person to sign anymore - if there is no one else available to sign we bring it back to the mailroom.
as frozen air conditioners start to thaw they drip... as they thaw more the drip patterns change.
Hey tech, clear an area here so the water won't damage anything...
Hey Tech - That powerstrip right there with the water dripping in it is a fire waiting to happen. Fire in the server room would not be a good day.
"Well I checked it earlier and it wasn't dripping there."
Well now it is.
"But I checked it earlier and it was fine".
and now the conditions have changed and it's not fine.
What part of Water+Electricity=Bad do you not understand!
I mean the guy is a tech and they cannot make that connection... Also time to call the service guy an AC should not be freezing up, Usually indicates either an air flow problem over the evap or possibly even freon pressure issues can also cause icing. Its almost June so its not outside temp being too low.
All acs have an evap coil that drips condensation into a condensate pan. Either the condensate drain is clogged, or the ac is not balanced.
One time, we had a waste water pipe burst above the backdoor to the mailroom. Ankle high water in the entire mailroom, including the outlets and strips where we have our machinery. One of the feds over our contract is walking through with our boss, and with a straight face tells him "Well we can't shut the mailroom down!"Quote:
Originally Posted by FilanFyretracker
Needless to say she was ignored.
Probably Freon problem - this unit is over 15 years old & scheduled for complete replacement.Quote:
Also time to call the service guy an AC should not be freezing up, Usually indicates either an air flow problem over the evap or possibly even freon pressure issues can also cause icing. Its almost June so its not outside temp being too low.
My old server room had a free-standing unit (venting into a duct through the ceiling) which had so small of a leak it took three guys four days to find it in the disassembled unit.Quote:
Originally Posted by Melcar
There are a whole mess of presumptions going on in here about air conditioning.
First and foremost, being that a dripping evaporator means a frozen one. It doesnt. There also was a presumption that low freon and/or a freon leak means cold evap lines. SOMETIMES that is the case, but it is not an always.
In general, all of these are SYMPTOMS, and not and indicator of what the underlying problem is, or COULD be. Most of these are often overlooked cleaning of evap coils, filters, condensate pans, and condensate drain lines.
An air conditioner with water dripping off of it is not a faulty sealed system. That is like saying a computer with no internet access is a website that is down.
hmm, parcel tracking.
I've twice had an experience where I've contacted a parcel tracking company to be told that I've signed for a parcel. Um, no I haven't got the parcel, that's why I'm calling.
"Well, maybe your neighbours signed for it" - No, I've been and checked.
"I'll email you over the pdf of the signing" - thanks, that's not my signature, nor is it the name of anybody on my street.
As it turned out they've delivered to some random dude who has the same house number and street name as I do - in a town 20miles away. Bear in mind that here in the UK every street has it's own unique postal code (i guess like your zipcodes) - so I don't know how this mistake is possible unless the retailer gives the delivery company the wrong address.
So, sometimes, maybe just in the UK, the delivery company is shit :)
Call #1, yesterday
Customer: We're having problems with one dataset
Me: You need to send it in to me
Customer: The attorney told me which one it is, but it's not listed in my program
Me: That's because two years ago you guys decided to separate your installs - one's on the network for everybody, and the other's on the attorney's computer for sensitive returns
Customer: So does that mean I need to be at the attorney's computer?
Me: Yes
Call #2, yesterday late
Customer: Hi, we spoke earlier. I need to send in the problematic file
Me: Hi, yes, I remember you. Are you in front of the attorney's computer?
Customer: No, why, do I need to be?
Me: Yes, because that file is only on his computer
Customer: I'll have to call you back
Call #3, this morning as soon as the queue opened
Customer: Hi, we spoke yesterday. I need to send in this problematic file
Me: Hi, yes, were you able to get the file off the attorney's computer?
Customer: No, why, do I need to be at his computer?
Me: ... Yes, because the file is only on his computer
Customer: Let me check to see if he's in... No, he's not. So his computer won't be on. Does his computer need to be on for me to get the file off his computer?
Me: Yes, that would be ideal...
This is why everywhere I have ever worked I have had to STRUGGLE to get Wake-On-LAN enabled. Nobody wants to do it. (It's just a BIOS Setting most of the time, and on some IBM's and Dells you can do it from within windows thanks to WMI!)Quote:
Originally Posted by Mileron;1835709
[b
Yet, whenever it's done, everyone is AMAZED at how great it is, especially in conjunction with proper auditing.
Someone calls from home and, despite having a laptop decided not to take it with them?
No problem, wake-on-lan, throw them in the group that has rights to RDP to their own machine in active directory and have them VPN in from home. Don't even need to send someone to get a master key to get into their office.
Ok so we have this word document form, and I open it, make a change, save it - but other guy doesn't see the change.
Do they have the file open already
No.
Well then you're looking at different copies of it
What do you mean?
well, when we search this network drive we get k:\commons\form.doc, and k:\commons\name\form.doc & k:\commons\forms\form.doc & k:\commons\othername\form.doc; Each of you is opening a different copy of the form
How would that happen?
each one of you created your own copy duh
Me to other staff who've worked here for years:
Yes you can change passwords for people on the electronic time-sheet system. When you login under your username you can click that button there that says "Administration"...
I know this is a very complex concept.
Other Tech: :Printer up in this office wasn't working, people had the wrong address on the driver.
Yes, I had to change the IP address on it Monday - Sent you an email about it.
I didn't get it...
Well, I sent it.
Well I didn't pay attention to it then.
You don't say.