Re: Tales from Techsupport
Quote:
Originally Posted by
Mileron
Coworker: So my new laptop is wireless, right (it wasn't a question)
Me: Right
Coworker: What do I do when it runs out of juice?
And that is a person who should not be allowed to have technology.
Let me guess if their desktop did not turn on and they are asked if its plugged into the wall they would reply "Dell did not offer me a wall accessory"
Re: Tales from Techsupport
Quote:
Originally Posted by
Mileron
[b]Customer
Me: Correct. But at this point, you're no longer USING the DOS program, right?
Customer: Well, no, I'm still inputting data...
If there is a heaven, you belong in it for putting up with this level of hell.
Re: Tales from Techsupport
Quote:
Originally Posted by
Dawlin
Tech lead: You know that startup screen that you clicked through ?
Coworker:... Yes ?
Tech lead: The one that says "SYSTEM HAS BEEN SHUT DOWN, ONLY PERUSE THIS TO LOOK AT VERY OLD DATA".
Tech lead: We stopped development on the system in 2008, and it was shut down for good in 2010!
Coworker: Yes, we know! But we figured out that this bit still works!
AUUUUUUUUUUUUUUUUUUUGH
I feel your pain.
I cannot count the number of times I've stood up new citrix farms only to have someone still using an ICA connection instead of Xen Desktop.
I want to shiv the production team for not shutting down the old farms when we spend so much time creating new ones.
"The old one still works!"
No. It was replaced for a reason. Stop touching it.
Re: Tales from Techsupport
Quote:
Originally Posted by
FilanFyretracker
That customer should be lucky that you even had a dos support into the 2000s. DOS has not been on a computer since the shift to WinXP or technically It has not been on enterprise systems since WINNT.
That is woefully incorrect.
DOS has been the underpinning of every version of windows until vista was released.
The Recovery Console is 100% DOS.
Despite the move to powershell, DOS command prompts remain as a staple of functionality in the IT industry, even in server 2012.
Anyone who can't "nslookup" "set type=mx" to troubleshoot mailflow issues isn't worth their salt because the GUI interfaces don't do that in any way, shape, or form that I've seen.
Re: Tales from Techsupport
I thought DOS went away with Windows XP since the 9x versions were the last ones with a DOS foundation.
Though I guess that could explain why even in Windows 8 we still use drive letters instead of mount points like Unix/Linux.
Which I am kind of happy about because its more complex to work with people who have renamed things but you can always direct them to C:
Re: Tales from Techsupport
My understanding was that prior to XP, the OS was MS-DOS with a Windows GUI on top. From XP onwards, windows was the OS but it also had a command line option (ie, DOS)
Re: Tales from Techsupport
Quote:
Originally Posted by
Woodja
My understanding was that prior to XP, the OS was MS-DOS with a Windows GUI on top. From XP onwards, windows was the OS but it also had a command line option (ie, DOS)
Close.
The "DOS products" ended with Windows Me. XP was actually the 5th (IIRC NT3, NT 3.5, NT4, 2000, XP) in the NT line.
Someone may need to correct my older NT versions. I didn't pick up on it until NT4.
1 Attachment(s)
Re: Tales from Techsupport
Coworker: WHY ARE THERE DRUGS ON MY NEW COMPUTER!?
Me: Say what now?
Coworker: Why are there images of drugs on my new computer?
Me: (go to her desk)
Coworker: (points to the leaf and bird graphic on the windows 7 Login screen)
Attachment 2927
Re: Tales from Techsupport
Yup, I need a new job. I haTE passive aggressive problem reporting...
So, user calls up with "what's going on with soandso's email?"
What are you talking about?
"well is it working?"
Why wouldn't it be?
"Well they tried to send me some emails yesterday or today that I didn't get".
Ok, do you know the time?
"nope, just sometime yesterday or today".
--- Dig through the log files, find the two emails in question, logs indicated everything looks good. Hunt down soandso ask them about the situation - Soandso doesn't know there's a problem.
Somebody apparently mentions this problem to the Director goes to my boss to find out what's going on -- boss comes to me to tell me to look into this - which of course I already am.
Go up to user who reported the problem to discover.... "oh I really did get those emails, they just weren't what I was expecting".
Are you fucking kidding me? and people wonder why I drink.
Re: Tales from Techsupport
Quote:
Originally Posted by
Melcar
Yup, I need a new job. I haTE passive aggressive problem reporting...
So, user calls up with "what's going on with soandso's email?"
What are you talking about?
"well is it working?"
Why wouldn't it be?
"Well they tried to send me some emails yesterday or today that I didn't get".
Ok, do you know the time?
"nope, just sometime yesterday or today".
--- Dig through the log files, find the two emails in question, logs indicated everything looks good. Hunt down soandso ask them about the situation - Soandso doesn't know there's a problem.
Somebody apparently mentions this problem to the Director goes to my boss to find out what's going on -- boss comes to me to tell me to look into this - which of course I already am.
Go up to user who reported the problem to discover.... "oh I really did get those emails, they just weren't what I was expecting".
Are you fucking kidding me? and people wonder why I drink.
This is why I left "the office." Manual labor might not pay as well as the better exec positions, but you won't turn into a vagina like the other vaginas around the office.
Did you hand the douchebag a maxi pad after?
Re: Tales from Techsupport
Hey quit blaming problems on perfectly innocent and decent vaginas. Perhaps it's the pricks who are the problem, but why don't we compromise instead, join forces, and blame the taints who caused this mess?
Re: Tales from Techsupport
Quote:
Originally Posted by
Alikat Astrae
Hey quit blaming problems on perfectly innocent and decent vaginas. Perhaps it's the pricks who are the problem, but why don't we compromise instead, join forces, and blame the taints who caused this mess?
Oh, you're completely right. a Prick is absolutely perfect a description. a Prick, a little needle. A little "ouch, wtf was that?" But those fucks need a dick slap. Better yet, let them squabble over the next color of the logo coming out next week than be anywhere within my vicinity.
Re: Tales from Techsupport
So, I think I am pretty well ready to take on anything now. I managed to get my grandma to solve her own problems by using the IT pro's super to secret flow chart to solving any problem: google and pray. What should I tackle next, the debt crisis? Peace in the Middle East? I am a problem solving gun for hire nation states.
Re: Tales from Techsupport
Quote:
Originally Posted by
Tinthalas Tigris
This is why I left "the office." Manual labor might not pay as well as the better exec positions, but you won't turn into a vagina like the other vaginas around the office.
Did you hand the douchebag a maxi pad after?
Office Space is one of my all time favorite movies, such great wisdom in it.
Re: Tales from Techsupport
I did find out something about OS X that I had not previously realized (she has a macbook air too) which that messages does not support screen sharing except through a jabber or aim account, the imessage accounts won't do it. I think that is pretty idiotic. Facetime does not have such capabilities either.
Re: Tales from Techsupport
One guy in a "branch office" for lack of a better word ran out of laser printer toner. So I send one down with the guy that drives the daily tour of the branch offices, fully trusting that the user can exchange the cartridge himself.
It's a Brother HL 2130 and the toner cartridge sits in the drum.
Mr. User here goes ahead and discards the whole drum/cartridge unit, only to later find out that the new toner "doesn't fit, it's all loose inside the printer, and the printer still cries about having no toner, something must be wrong with the cartridge you sent me".
I only found out that he had thrown away a €67 piece of equipment (out of a €71 printer I would like to add) when I went there myself to take a look.
Shit guys why do I have to deal with this. Does anyone here really go around exchanging printer cartridges because their users might fuck it up?
Re: Tales from Techsupport
Quote:
Originally Posted by
Tinthalas Tigris
Oh, you're completely right. a Prick is absolutely perfect a description. a Prick, a little needle. A little "ouch, wtf was that?" But those fucks need a dick slap. Better yet, let them squabble over the next color of the logo coming out next week than be anywhere within my vicinity.
And who to sue when they find out that someone has a logo that uses the same font for a completely unrelated industry.
Quote:
Originally Posted by
MI Redeux
I did find out something about OS X that I had not previously realized (she has a macbook air too) which that messages does not support screen sharing except through a jabber or aim account, the imessage accounts won't do it. I think that is pretty idiotic. Facetime does not have such capabilities either.
Especially with how control freak Apple is about its closed ecosystem you would think they would have a way to natively screenshare in said ecosystem. Without resorting to an MS product(skype).
Re: Tales from Techsupport
Quote:
Originally Posted by
Ronaan
One guy in a "branch office" for lack of a better word ran out of laser printer toner. So I send one down with the guy that drives the daily tour of the branch offices, fully trusting that the user can exchange the cartridge himself.
It's a Brother HL 2130 and the toner cartridge sits in the drum.
Mr. User here goes ahead and discards the whole drum/cartridge unit, only to later find out that the new toner "doesn't fit, it's all loose inside the printer, and the printer still cries about having no toner, something must be wrong with the cartridge you sent me".
I only found out that he had thrown away a €67 piece of equipment (out of a €71 printer I would like to add) when I went there myself to take a look.
Shit guys why do I have to deal with this. Does anyone here really go around exchanging printer cartridges because their users might fuck it up?
Shit like this is why putting a capacity to read manuals as a skill on my résumé almost seems not entirely a smart-ass thing to do.
Re: Tales from Techsupport
Quote:
Originally Posted by
Ronaan
Does anyone here really go around exchanging printer cartridges because their users might fuck it up?
We have a select set of trained users who exchange the printer cartridges. If they're not at work, the other people are instructed to call Helpdesk.
No, we don't trust them. I'm not putting a very very expensive printer at risk.
You are not alone.
Re: Tales from Techsupport
Customer: I'm getting an error code that states "cannot write".
Me: Well, that error code means exactly that; the program cannot write the file. There are three reasons for that: antivirus, permissions, or disk space.
Customer: Well, there's plenty of disk space.
...fast forward to trying to update the program, because he was 3 years out of date
Customer: What do you know, I'm out of disk space