Re: Tales from Techsupport
never mind the pharma ads that constantly are on TV and out number just about every other ad type. I feel sorry for parents today who want to watch sports with their kids, Rather than having to deal with a kids imitating the budweiser frogs they now have to explain what erectile dysfunction is.
Re: Tales from Techsupport
Re: Tales from Techsupport
http://www.youtube.com/watch?v=OcxcGwg1_ac
There are a couple of missing ads, but it's pretty close to the full set. :grinyes:
Re: Tales from Techsupport
No edits in rants - here's a better version of the commercials:
http://www.youtube.com/watch?v=L2ffAPN4h0Y
"You know Frankie, sooner or later, every frog has to croak!"
"That's not funny!"
"Eh, I laugh when I'm sad"
:rofl:
Re: Tales from Techsupport
My office's move is almost here.
We've got temporary work surfaces, packing crates, no supplies, and moving labels everywhere.
I'm on the phone with a customer.
One of my problem users is hovering 25 feet away waiting for my attention.
I get off the phone.
PU: My mouse won't move.
Me: How so?
PU: The pointer doesn't move. I tried disconnecting it and reconnecting it but it still won't move. (Props to him.)
I go over to his desk.
Sure enough, the mouse pointer won't move.
I turn over to check the laser, make sure it's lit up.
Oh, the laser's lit up alright.
BUT COVERED BY A MOVING LABEL WITH THE GUY'S NAME ON IT.
Re: Tales from Techsupport
Re: Tales from Techsupport
Jebus, when did my role move from support to strategic policy!? I'm kinda 2nd / 3rd line support or Project Management atm, depending on which way you look at my role. Sorry I'm not posting something humorous, but I gotta vent somewhere and I know you guys will know where this comes from:
I've got a meeting tomorrow where the whole leadership team are AWOL even though they are responsible for the money we spend and how. I'm the only sod in the business available to attend a crucial meeting where our company puts a stupid amount of money down for a hubris project that isn't going to deliver and will potentially put our client so far north of PCI DSS that they'll not even see the smackdown that puts them out of business...
If it's my call I'm having this shitstorm canned 2 months ago when it was obvious that what we want can't be delivered. But here we are and I'm representing people too busy to give a f*** about the amount of money we are pouring away for no value. I have already pointed out them and offered a compromise solution that they hate because the platform the client insists to use refuses to put us on their core roadmap for 24 months. At best we pay £££ for effectively an tertiary layer that we could have written and distributed ourselves 6 months ago...
After that meeting I have to help an idiot development company reset password credentials because they are too thick or full of themselves to speak to our 1st line people and then I talk to another about why their coding isn't working with Pay Pal through our platform for 3 months since they migrated to a new server cluster and Pay Pal account but didn't bother to tell us. Without even talking to them yet I know exactly how this wil play out and how they will apportion blame to all but themselves...
Either I'm dramatically overreaching my responsibilities or not getting paid enough. Roll a d4 and let me know...
Re: Tales from Techsupport
Both probably. If you're doing management's job for them tell them it's time for a raise or let the chips fall where they may.
Re: Tales from Techsupport
Quote:
Originally Posted by
Taziir
Jebus, when did my role move from support to strategic policy!? I'm kinda 2nd / 3rd line support or Project Management atm, depending on which way you look at my role. Sorry I'm not posting something humorous, but I gotta vent somewhere and I know you guys will know where this comes from:
I've got a meeting tomorrow where the whole leadership team are AWOL even though they are responsible for the money we spend and how. I'm the only sod in the business available to attend a crucial meeting where our company puts a stupid amount of money down for a hubris project that isn't going to deliver and will potentially put our client so far north of PCI DSS that they'll not even see the smackdown that puts them out of business...
If it's my call I'm having this shitstorm canned 2 months ago when it was obvious that what we want can't be delivered. But here we are and I'm representing people too busy to give a f*** about the amount of money we are pouring away for no value. I have already pointed out them and offered a compromise solution that they hate because the platform the client insists to use refuses to put us on their core roadmap for 24 months. At best we pay £££ for effectively an tertiary layer that we could have written and distributed ourselves 6 months ago...
After that meeting I have to help an idiot development company reset password credentials because they are too thick or full of themselves to speak to our 1st line people and then I talk to another about why their coding isn't working with Pay Pal through our platform for 3 months since they migrated to a new server cluster and Pay Pal account but didn't bother to tell us. Without even talking to them yet I know exactly how this wil play out and how they will apportion blame to all but themselves...
Either I'm dramatically overreaching my responsibilities or not getting paid enough. Roll a d4 and let me know...
Sounds like management may be getting wind of this stinking turd and are doing their best to distance themselves from it. Start documenting so the turd doesn't end up hung around your neck.
Re: Tales from Techsupport
Yeah, it seems like management is running like scared little babies. I would probably call in sick that day. It sounds like they are setting you up for the don't kill the messenger role.
Have you been given any direction from management on what they expect? If not, get it, in writing and as was stated above start documenting this so you have something to refer to should they try to pin this on you.
1 Attachment(s)
Re: Tales from Techsupport
Re: Tales from Techsupport
Quote:
Originally Posted by
Taziir
Jebus, when did my role move from support to strategic policy!? I'm kinda 2nd / 3rd line support or Project Management atm, depending on which way you look at my role. Sorry I'm not posting something humorous, but I gotta vent somewhere and I know you guys will know where this comes from:
I've got a meeting tomorrow where the whole leadership team are AWOL even though they are responsible for the money we spend and how. I'm the only sod in the business available to attend a crucial meeting where our company puts a stupid amount of money down for a hubris project that isn't going to deliver and will potentially put our client so far north of PCI DSS that they'll not even see the smackdown that puts them out of business...
If it's my call I'm having this shitstorm canned 2 months ago when it was obvious that what we want can't be delivered. But here we are and I'm representing people too busy to give a f*** about the amount of money we are pouring away for no value. I have already pointed out them and offered a compromise solution that they hate because the platform the client insists to use refuses to put us on their core roadmap for 24 months. At best we pay £££ for effectively an tertiary layer that we could have written and distributed ourselves 6 months ago...
After that meeting I have to help an idiot development company reset password credentials because they are too thick or full of themselves to speak to our 1st line people and then I talk to another about why their coding isn't working with Pay Pal through our platform for 3 months since they migrated to a new server cluster and Pay Pal account but didn't bother to tell us. Without even talking to them yet I know exactly how this wil play out and how they will apportion blame to all but themselves...
Either I'm dramatically overreaching my responsibilities or not getting paid enough. Roll a d4 and let me know...
Well that is the point of this thread and where much of the humor comes from. When customers fail to provide complete incompetence, You can always rely on upper management to take up the slack.
But I agree with the other posters, get as much in writing as possible so you have something to throw back if they decide to promote you to captain just as the Titanic sinks.
Re: Tales from Techsupport
Quote:
Originally Posted by
Taziir
and will potentially put our client so far north of PCI DSS that they'll not even see the smackdown that puts them out of business...
That's fucking scary.
Re: Tales from Techsupport
Quote:
Originally Posted by
Taziir
Without even talking to them yet I know exactly how this wil play out and how they will apportion blame to all but themselves...
I remember reading a study once that showed people are often promoted to upper management not only for what they have accomplished but due to the fact that they have successfully avoided any blame.
Re: Tales from Techsupport
Quote:
Originally Posted by
valas
I remember reading a study once that showed people are often promoted to upper management not only for what they have accomplished but due to the fact that they have successfully avoided any blame.
That's because excessive stratification means that people have the ability to place blame on those underneath them without anything getting recognized by those above them.
I'm a team lead under a team supervisor and it continually amazes me how much my supervisor does NOT know about what is going on.
I'll casually mention some team dynamic that EVERYONE on his team has known about for months and he'll be shocked and wonder why he hasn't heard anything. I should add that he's in the cubicle area EVERY DAY.
I blame the fact that, typically, the higher up you go, the more meetings you end up in so, as a result, you see less in the way of failures OR successes.
Re: Tales from Techsupport
I have actually seen junior managers get promoted simply because it was believed they could do less damage in a different department. But when the stock market dips, they fire the last 20% of the people hired. Same company!
Re: Tales from Techsupport
Quote:
Originally Posted by
Alikat Astrae
I have actually seen junior managers get promoted simply because it was believed they could do less damage in a different department. But when the stock market dips, they fire the last 20% of the people hired. Same company!
I believe that's called "The Dilbert Principle". (Companies tend to systematically promote their least-competent employees to management (generally middle management), in order to limit the amount of damage they are capable of doing)
http://dilbert.com/fast/1995-02-05/
A slight, yet poignant difference from "The Peter Principle". (Instead of being promoted beyond their ability (peter principle) they're promoted to where they can do the least harm (dilbert principle).
Re: Tales from Techsupport
Now I try to grok the Zen of Wally.