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Mileron

Been Hacked 007

Rating: 4 votes, 2.00 average.
2 Comments
by
Mileron
, January 12th, 2010 at 07:30 PM (34166 Views)
Sent this to Blizzard tonight. I hope I didn't over-send, as one of the auto-responders mentions "don't send repeat emails."

Quote Originally Posted by self
Both accounts tied to my battle.net login of "(redacted)" have either been suspended or closed.
I have received no contact regarding emails I have sent via this form as well as another form (whose name escapes me at the moment), just automatic emails that my account has been closed or suspended, and that a number of character transfers off my existing servers were cancelled.

I have scanned both computers that I use to access World of Warcraft extensively over the last 36 hours with a variety of tools and services, but have not discovered a method by which unauthorized access to my account was gained.
I use only two computers, and I do NOT share my login information with anyone - not even my brother, whose account I pay for (and is not related to this inquiry).
I was able, during the process of the account breach, to change my battle.net login password. For a brief time after the change, I was able to view the billing information etc of my account, but wasn't able to quickly determine whether or not any character moves had been triggered.
When I got home from work I proceeded to change a large number of passwords that might possibly send email to the address used by the battle.net account.

While I am 99.9% certain of the sanctity and security of the two computers with which I play World of Warcraft, I have not used them for anything other than constant system scans since I first discovered the breach.

I hope to be able to convince you ("you" collectively meaning Blizzard Customer Service) to re-activate both my accounts so that I may undergo the recovery process for my numerous deleted characters, their equipment, etc.

I ordered a Blizzard Authenticator on 1/8/2010, three days prior to the account breach. According to the order page as well as my own bank statement, this was finally processed and charged on 1/11/2010.

Please let me know what I can do to help you help me.
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Comments

  1. Layonya's Avatar
    Dang, this is terrible stuff. They tried to transfer your characters? That seems weird for a hacker. All they did to my account was strip some toons, deguild them all, and steal all the gold. One of the characters had his mining skill maxxed, which was cool. It seemed they may have been using the characters as bots, probably with illegal programs. The character move seems fishy to me, plus the fact that your systems are clean, plus the lack of phishing going on - I hate to say it, but is there anyone in your life who may want to do such a horrible thing? Or even be capable? I am so sorry for your stress, this sucks so bad for you.
  2. Mileron's Avatar
    No, no one in my life is capable of doing this.
    If there were anyone capable of screwing me like this, it would be completely unrelated to computers.
    No one knows my passwords. I don't write them down.
    Heck I don't even have a "dead man's envelope" for when I kick.

    While I am immensely careful about what I do with my systems I know it only takes one slipup to wreak havoc.

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